MELISSA BIERMAN
Portland
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Manager
Central City Concern Primary Care
Portland
05.2023 - Current
- Manage 2 ambulatory care clinics in Portland Metro Region; Internal Medicine, Naturopaths, PMHNP -Manage primary care doctors, medical assistants, BHC, SUDS, Client Access, and support staff
- Assist with Behavioral agreements and High Risk Huddle
- Active panel with high acuity. Houseless, Hep C, and Recuperative Care panel including high percentage of Medicaid paneled patients
- Responsible for daily operations and budget
- Respond to safety events in the clinic including overdose and drug use inside and outside of building
Instructor - Horticulture
Oregon State University
01.2023 - Current
- Create syllabus and content for Bachelors in Horticultural Therapy Ecampus
- Work with academic advisor and instructional designer to create course content for Ecampus delivery
- Meet with students to discuss Horticulture and Horticultural therapy
- Participate in committees and staff meetings
Board Member
Portland Memory Garden
01.2023 - Current
- Voting member of the PMG board
- Review contracts and policies
- Work with community partners
Small Business Owner
GOODNESS GROWS LLC
02.2005 - Current
- Consultation and coordination of therapy programming for various healthcare sites
- Volunteer Coordinator and Head Therapeutic Garden Coordinator at Mary's Wood's in Lake Oswego
- Contractor for Legacy Health Therapeutic Garden Program
- Assist in supervision and training weekly volunteers and 20 interns to date for the Legacy Therapeutic Garden program
- Administrative Assistant (contractual) for the coordinator of Legacy Therapeutic Gardens
- Co-Chair for 3 national level conference and 6 local conferences and symposiums
- Worked on 3 grant submittals and preparation
- Proficient in accounting and budget's; use QuickBooks Pro 2011 since 2005
- Supply forecasting for business needs
Manager
Legacy Medical Group
Portland
01.2021 - 01.2023
- Manage 2 ambulatory care clinics in Portland Metro Region; Internal Medicine and Family Medicine
- Manage primary care doctors, medical assistants, and support staff
- Problem solve patient concerns or questions (7,000 patient panel size between two clinics)
- Responsible for daily operations and budget
- Create innovation and growth for Westside clinics - Model Cell project
- Utilize grant funds to create support groups and health access to patients
- Member of the Safety Committee
Secretary - Executive Board Member
Mental Health Association and Addictions of Oregon
05.2019 - 01.2023
- Attend monthly board meetings and take minutes
- Serve on Fundraising committee
- Assist in Annual Fundraising events
- Work with Executive Director and President on possible merger with existing community partner
Faculty
Portland Community College
11.2013 - 01.2023
- Create syllabus and content for Therapeutic Horticulture Activity Specialist certificate program
- Work with dean and coordinator to finalize programming for class
- Manage and instruct classes on a weekly basis in person and online format (D2L)
Manager - Counseling and Therapy and Volunteers
Unity Center for Behavioral Health
01.2017 - 01.2021
- 27 therapy staff in acute care psychiatric setting
- Responsible for staffing, payroll, risk assessment, budget, ICARES, quality improvement, hiring, and group competency
- Facilitate groups on the inpatient and psychiatric emergency room units
- Co-Chair of Holladay Park Safety Committee
- Co-Chair of Staff Wellness Committee
- Co-facilitator of Recovery Oriented Systems of Care Model
- Member of the Trauma Informed Care Review Board
- Co-trainer of Motivational Interviewing Skills
- Responsible for setting up contracts with local universities and recruiting students interested in internships
- Work with community partners to collaborate on groups and also for fund development
- Responsible for orientation and onboarding of volunteers
- Create schedules and follow up with tasks for volunteers
- Serve on the Volunteer Management Council
Physical Therapy Aide and Durable Medical Equipment Scheduler
Legacy Health System
11.2013 - 12.2016
- Assist Physical Therapists and Occupational Therapist with ordering DME
- Monitor equipment and order new supplies for Unit
- Fill in for Administrative Assistant (on call): order DME; contact Insurance for coverage
- Make time card corrections and run productivity reports daily
- Greet patients and visitors
Registered Horticultural Therapist and Mental Health Therapist
Legacy Health
11.2012 - 12.2016
- Clinical programming and conduct Horticultural Therapy Groups on adult inpatient psychiatric units.
- Assessment and clinical documentation of patients on unit
- Milieu management of all patients
- Assist with admission and assessment paperwork
- Communicate with clinical interdisciplinary team regarding treatment team goals
- Member of Shared Governance Increased patient satisfaction due to plant and sensory engagement
- Safety Liaison for unit
- Project Manager for Unity programming and planning
- Releasing Time to Care Liaison
- SME for Unity Epic Build
Education
MS - Healthcare Management
OREGON HEALTH AND SCIENCES UNIVERSITY
Graduate Certificate - Healthcare Management
OREGON HEALTH AND SCIENCES UNIVERSITY
Continuing Education - Anatomy and Physiology, Statistics, Psychology, Gerontology
Portland State University; Portland Community College
BS - Horticulture
Montana State University
Skills
- Management
- Project Management
- EPIC electronic record implementation
- Process Improvement
- Quality Improvement
- Safety Initiatives
- Small Business Management
- Team Management
- Volunteer Management
- Sales Management
- Presentation Skills
- Community Collaboration
- Budget management
- Safety protocol implementation
- Team leadership
- Healthcare administration
- Community engagement
- Risk assessment
- Problem solving
Publications
AHTA Journal, 2018, Horticultural Therapy Methods, chapter excerpt on a case study
Awards
- Best in Portland, Willamette Week, 08/01/05
- Scholarship, OHSU Graduate Certificate in Healthcare Administration, 2012
- Legacy Health Quality Improvement Award Team Candidate, 2019
- Legacy Health Medical Group Quality Improvement Award Winner, 2022
- AHTA Therapeutic Garden of the Year, Mary's Woods Marie Rose Therapeutic Garden, 2023
Presentations
- Master Gardeners Mini-College 2013
- Portland State University Stress Management Classes 2012 -14
- AHTA National Conference 2012, Olympia, Washington
- AHTA National Conference 2013, Minneapolis, MN
- AHTA National Conference 2014, Philadelphia, PA
- Legacy Therapeutic Horticulture Class 2012-2014
- Oregon Health and Sciences March Wellness Lecture series 2013-2014
- AHTA National Conference 2017, Portland, OR
- AHTA National Conference 2018, Denver, CO
- AHTA National Conference 2019, Grand Rapids, MI
- AHTA National Conference 2022 Kansas City, Missouri
- AHTA National Conference 2023, Virtual
- AHTA National Conference 2024, North Carolina
- OSU Videos + Pedagogy 2025, OSU
Timeline
Manager
Central City Concern Primary Care
05.2023 - Current
Instructor - Horticulture
Oregon State University
01.2023 - Current
Board Member
Portland Memory Garden
01.2023 - Current
Manager
Legacy Medical Group
01.2021 - 01.2023
Secretary - Executive Board Member
Mental Health Association and Addictions of Oregon
05.2019 - 01.2023
Manager - Counseling and Therapy and Volunteers
Unity Center for Behavioral Health
01.2017 - 01.2021
Faculty
Portland Community College
11.2013 - 01.2023
Physical Therapy Aide and Durable Medical Equipment Scheduler
Legacy Health System
11.2013 - 12.2016
Registered Horticultural Therapist and Mental Health Therapist
Legacy Health
11.2012 - 12.2016
Small Business Owner
GOODNESS GROWS LLC
02.2005 - Current
MS - Healthcare Management
OREGON HEALTH AND SCIENCES UNIVERSITY
Graduate Certificate - Healthcare Management
OREGON HEALTH AND SCIENCES UNIVERSITY
Continuing Education - Anatomy and Physiology, Statistics, Psychology, Gerontology
Portland State University; Portland Community College
BS - Horticulture
Montana State University