Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
Manager
Colleen Werner

Colleen Werner

Springfield,MO

Summary

Accomplished manager with a proven track record of creating a positive workplace culture and leading high-performing teams. Demonstrates expertise in products, competitive offerings, pricing, and market positioning. Skilled in directing operations, enhancing productivity through motivational strategies, and enforcing policies. Proficient in industry best practices, market trends, and regulatory requirements. Talented in analytical business planning and daily problem-solving. Years of experience in several industries.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

GardaWorld Cash
01.2020 - Current
  • Managed and maintained schedules to optimize productivity.
  • Managed payroll operations to ensure timely and accurate payments.
  • Implemented strategies to improve employee satisfaction.
  • Optimized customer engagement.
  • Oversaw financial dealings with precision.
  • Managed supply orders efficiently.
  • Serviced ATMs, retail stores, banks, and diverse customers.
  • Maintained proficiency in firearm use.
  • Optimized talent acquisition strategies.
  • Enhanced security protocols to safeguard sensitive information.
  • Monitored and verified compliance processes.
  • Evaluated video recordings to ensure compliance with security protocols.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Head Sales Manager

Verizon
10.2020 - 01.2021
  • Activated new phones and educated customers about product features.
  • Increased brand visibility via effective social advertising techniques.
  • Enhanced visual merchandising strategies.
  • Consistently led team in sales performance.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

General Manager (GM)

Kum & Go
02.2013 - 10.2020
  • Provided exceptional customer service during payment interactions.
  • Optimized storage solutions to enhance accessibility.
  • Oversaw efficient stock management.
  • Conducted comprehensive sanitization to uphold safety standards.
  • Managed and formulated schedule layouts.
  • Performed detailed audits to identify discrepancies and improve processes.
  • Directed allocation of funds to optimize financial performance.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Tanning Consultant/Sales Associate

Suntastic
06.2015 - 04.2017
  • Achieved revenue growth by successfully marketing tanning services.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Education

High school diploma or GED - undefined

Kickapoo High School
Springfield, MO
06.2010

Skills

  • Leadership
  • Shift management
  • Negotiation
  • Account Management
  • Restaurant experience
  • Customer service
  • Driving
  • Purchasing
  • Microsoft Outlook
  • Upselling
  • Firearm
  • Telemarketing
  • Hospitality
  • Administrative Experience
  • Supervising experience
  • Sales Management
  • Team management
  • Management
  • Serving Experience
  • Food service management
  • Restaurant management
  • Inside Sales
  • Microsoft Excel
  • English
  • Cash handling
  • Interviewing
  • Cashiering
  • Organizational skills
  • Time management
  • POS
  • Cold Calling
  • Pricing
  • Dispatch
  • Communication skills
  • Sales
  • Microsoft Office
  • Retail Sales
  • Payroll
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Decision-making
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Customer relationship management (CRM)
  • Performance evaluations
  • Budget control
  • Employee onboarding
  • Clear communication
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Change management
  • Regulatory compliance
  • Vendor management
  • Managing operations and efficiency
  • Staff training
  • Scheduling and coordinating
  • Professional and courteous
  • Staff training and development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Workforce management
  • Business administration
  • Expectation setting
  • Emergency response
  • Safety procedures
  • Inventory management
  • Competitor research
  • Financial records oversight
  • Disciplinary techniques
  • Teamwork and collaboration
  • Networking strategies
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Work Planning and Prioritization
  • Hiring and training
  • Customer relationship management
  • Employee coaching and mentoring
  • Negotiation and conflict resolution
  • Problem-solving aptitude

Certification

  • DOT CERTIFIED, GARDAWORLD EXP:5/2027
  • FORKLIFT OPERATOR CERTIFIED - No expiration
  • VALIED CLASS E MISSOURI DRIVERS LICENSE

Additional Information

Available Monday through Friday 8 A.M to 5 P.M due to being a single mother of twins.


Can start ASAP!


NO criminal history. Clean driving records. I am able to pass a federal drug screening.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Sales Manager

Verizon
10.2020 - 01.2021

Manager

GardaWorld Cash
01.2020 - Current

Tanning Consultant/Sales Associate

Suntastic
06.2015 - 04.2017

General Manager (GM)

Kum & Go
02.2013 - 10.2020

High school diploma or GED - undefined

Kickapoo High School

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