Tyler Glenn
Tyler,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Manager
Chick-fil-A
07.2018 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Human Resources - Human Resources Management
University of Texas At Tyler
Tyler, TX 08.2022 - Current
No Degree - Business
Kilgore College
Kilgore, TX 08.2021 - 09.2022
Skills
- Document Management
- Mentoring
- Project Management
- Training and Development
- Priority Management
- Food and Beverage Management
- Changing Out Tills
- Verbal and Written Communication
- Time Management
- Labor and Food Cost Control
- Supervising Employees
- Accounts Payable and Accounts Receivable
- Leadership
- Team Leadership
- Motivational Leadership
- Team Assignments
- Invoice Reconciliation
- Business Development
- Productivity Performance
- Managing Cash Register
- Hiring and Training
- Cash Handling Expertise
- Coaching and Mentoring
- Employee Training
Certification
- ServSafe food manager certification
References
Justice Bradburry
ETPCU Branch Coordinator
903-920-1670
2401 H G Mosley Pkwy
Longview, TX 75605
Chris Reed
Director of Human Resources
903-387-1282
1740 West loop 281
Longview, TX 75604
Jon Keller
Regional President of City National Bank
903-431-5413
865 East Broadway Avenue
Gladewater, TX 75647
Timeline
Human Resources - Human Resources Management
University of Texas At Tyler
08.2022 - Current
No Degree - Business
Kilgore College
08.2021 - 09.2022
Manager
Chick-fil-A
07.2018 - 08.2023
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