Heidi Martinez
San Antonio
Summary
Experienced Assistant Supervisor skilled in leadership, customer service, trauma response, and team coordination. Bilingual in English and Spanish, effectively communicating with clients and diverse communities. Expertise in managing projects and leading teams while delivering compassionate service in challenging situations.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
San Antonio
01.2026 - 05.2026
- Confirmed delivery details with customers to ensure satisfaction and accuracy.
- Navigated city routes efficiently using GPS technology and mapping apps.
- Coordinated with Dispatcher to align on delivery schedules and updates.
Assistant Supervisor
Aftermath Consultation LLC
San Antonio
03.2022 - 07.2025
- Coordinated project logistics for client consultations and service delivery to optimize service flow.
- Supervised crews in trauma scene and biohazard remediation to maintain safety and quality standards.
- Scheduled team members to ensure coverage and enhance operational efficiency.
- Train and lead employees while ensuring safety and quality standards.
- Collaborated with clients to gather requirements and address service inquiries promptly.
- Facilitated communication with insurance companies to ensure accurate estimates and timely payment arrangements.
- Communicate compassionately with families during sensitive situations.
- Complete documentation, reports, and project records.
- Operate specialized equipment and oversee job site logistics.
Delivery Driver
Uber Eats
San Antonio
04.2023 - 01.2024
- Managed timely food deliveries while maintaining excellent customer service.
- Delivered food orders promptly to customers across designated areas.
- Navigated city routes using GPS and mapping apps to ensure timely deliveries.
- Planned efficient delivery routes.
- Confirmed delivery details with customers to enhance satisfaction and accuracy.
- Maintained professionalism and accuracy with every order.
Security Officer
TAP Security
San Antonio
09.2022 - 03.2023
- Monitored premises, ensuring safety and security for staff and visitors.
- Conducted routine patrols, identifying potential hazards and suspicious activities.
- Conducted routine patrols to identify potential hazards or suspicious activities.
- Monitored multiple facilities, maintaining overall safety and security.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Operated surveillance systems and responded to emergencies.
- Provided professional customer service while enforcing safety policies.
- Assisted Spanish-speaking visitors by translating instructions.
Volunteer Assistant
Habitat for Humanity
San Antonio
02.2022 - 01.2023
- Coordinated volunteer schedules for home building projects to ensure coverage and support.
- Organized materials and supplies for construction and repair tasks to facilitate project readiness.
- Facilitated communication between volunteers and project managers.
- Managed volunteer check-in and assignments to streamline workflow on-site.
- Organized materials and supplies for construction and repair tasks.
- Assisted with residential construction projects.
- Supported construction supervisors to keep projects running efficiently.
Waitress/Hostess
Golden Corral Buffet and Grill
San Antonio
08.2021 - 09.2022
- Delivered excellent customer service in a fast-paced environment.
- Delivered friendly, efficient service that enhanced guest satisfaction.
- Managed multiple tables while maintaining accuracy and efficiency.
- Ensured cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Maintained cleanliness and food safety standards.
- Supported food preparation in alignment with restaurant standards, ensuring quality and consistency.
- Addressed customer issues promptly to enhance satisfaction.
Education
Southwest Preparatory School
San Antonio, TexasSkills
- Route navigation
- Delivery scheduling
- Package handling
- Route planning
- Delivery time optimization
- Vehicle operation
- Vehicle safety
- Safety Compliance
- Customer Service
- Customer communication
- Bilingual (English & Spanish)
- Conflict Resolution
- Attention to Detail
- Time Management
- Organization
- Problem Solving
- Team Leadership
- CPR/AED/First Aid Certified
- Microsoft Office
- Delivery time optimization
- Vehicle operation
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Delivery Driver
Amazon
01.2026 - 05.2026
Delivery Driver
Uber Eats
04.2023 - 01.2024
Security Officer
TAP Security
09.2022 - 03.2023
Assistant Supervisor
Aftermath Consultation LLC
03.2022 - 07.2025
Volunteer Assistant
Habitat for Humanity
02.2022 - 01.2023
Waitress/Hostess
Golden Corral Buffet and Grill
08.2021 - 09.2022
Southwest Preparatory School