Heidi Masters

Established and maintained positive relationships with homeowners.Organized, scheduled and managed warranty work for homeowners. Performed minor service related tasks such as paint touch up, or adjustments. Inspected homes for quality prior to delivery of the home. Used root cause analysis to solve issues. Responsible for homeowner satisfaction metrics related to those serviced.

Project Management - Organized and managed projects for customers.

Administrative duties to include insurance, payroll, work orders and invoicing.

High focus on customer satisfaction.

• Responsible for projects from the bidding process to satisfied customers to referred sales

• Residential inspecting and reports