Heidi Matson
Spokane
Summary
Reliable manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments, to manage goals and team development. History of thriving in team-oriented environments.
Overview
27
27
years of professional experience
Work History
Spokane Manager
Western International Recovery Bureau
Spokane
03.2016 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Led a team of nine employees, ensuring high productivity and excellent customer service.
- Meet time-sensitive data entry requirements daily for clients.
- Billing, correcting daily invoices, putting in invoice into the company account system.
- Company's Collections
- Providing agents with prompt service out in the field.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Warehouse Worker
Kelly Services (Comcast Warehouse)
Spokane
10.2015 - 03.2016
- Technician Orders, EIS Knowledge, Shipments, Inventory Control for Picker Area, Some Oracle Knowledge, General Warehouse Duties (Trash, Sweeping, Cleaning, Ect.), Reconciliations in EIS, Customer Service Skills, Cable Store Orders and Returns
Greg Raridon's
Smokey Point
01.2014 - 01.2015
- Admin Assistant, Car Biller, Gap and Warranty Submissions and Refunds, Package Car Deals, Titling for Customers, Whole Sales Orders, Ect
Best Bet Auto Sales
Lynnwood
01.2013 - 01.2014
- Office Manager, Admin Assistant to Owner, Packaging Car Deals and Funding, Titling Issues, Customer Service, Gap and Warranties, Ordering Office Supplies, Hiring New Employees, Ect
Farmers Insurance
Edmonds
01.2012 - 01.2013
- Customer Service, Sold Insurance, Took Customer Payments, Multi Phones Lines, Admin Assistant to Owners, Ect
Doug's
Everett
01.2002 - 01.2007
- A/R, A/P, Title Clerk, Finance and package car deal funding, Office Manager, Phones, Order Office Supplies, Ect
Consolidated Electrical Distributors
Moses Lake
01.1998 - 01.2002
- A/R, A/P, Inventory, Purchasing, Sales
Education
Business Administration -
Spokane Falls Community College
Spokane, Wa01.1998
High School -
Mead High School
Mead, Wa01.1997
Skills
- Regulatory compliance
- Data entry
- Billing and invoicing
- Collections management
- Customer service
- Inventory control
- Employee training
- Team leadership
- Effective communication
- Time management
- Problem solving
- Customer relationship management
- Customer relationship management (CRM)
- Staff management
- Work prioritization
- Documentation and reporting
- Verbal and written communication
References
Provided Upon Request.
References
References available upon request.
Timeline
Spokane Manager
Western International Recovery Bureau
03.2016 - Current
Warehouse Worker
Kelly Services (Comcast Warehouse)
10.2015 - 03.2016
Greg Raridon's
01.2014 - 01.2015
Best Bet Auto Sales
01.2013 - 01.2014
Farmers Insurance
01.2012 - 01.2013
Doug's
01.2002 - 01.2007
Consolidated Electrical Distributors
01.1998 - 01.2002
Business Administration -
Spokane Falls Community College
High School -
Mead High School
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