HEIDI MEDINA
Covington,GA
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. With a proven track record at CSL Plasma, I excel in venipuncture and customer service, ensuring high compliance and efficiency. My leadership in phlebotomy and medical screening reflects strong communication and team management, significantly enhancing patient experience and workflow optimization.
Overview
2
2
years of professional experience
Work History
Lead Phlebotomy Technician
CSL Plasma
Jonesboro, GA
10.2021 - 01.2024
- Used appropriate collection procedures to collect blood or plasma samples
- Oversaw the daily activities and workflow of Donor Floor, ensuring that samples were correctly labeled, collected and analyzed
- Spoke with the patient in order to obtain information for records, as well as to alleviate fear or anxiety and maximize cooperation
- Followed internal SOPs and external regulations to achieve compliance, accuracy, and efficiency in collecting specimens
- Performed tasks as a member of the line staff to reduce wait times as needed
- Monitored customer service and assisted staff in resolving patient concerns to maximize workflows
Medical Screener
CSL Plasma
Jonesboro, GA
10.2021 - 01.2024
- Answered telephones and transferred calls to appropriate staff member
- Registered applicants and transfer donors in the electronic donor information management system (DMS)
- Opened and updated donor files with the most up-to-date information
- Took vital signs and documented medical history for patients
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
Education
NHA licensed CPT -
Clinical Skills Training Center
College Park, GA07-2021
High School -
Central Magnet High School
Bridgeport, CT06-2011
Skills
- Customer service
- Strong verbal communication
- Patient needs assessment
- Policy understanding
- Team management
- Task prioritization
- HIPAA compliance
- Venipuncture expertise
- Donor screening
- Sample and specimen collection
- Quality control guidelines
Timeline
Lead Phlebotomy Technician
CSL Plasma
10.2021 - 01.2024
Medical Screener
CSL Plasma
10.2021 - 01.2024
NHA licensed CPT -
Clinical Skills Training Center
High School -
Central Magnet High School
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