Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Heidi Melroy

Winterset,IA

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

33
33

Years of education and training

6
6
years of post-secondary education

Work History

Night Stock Associate

Hy-Vee
Waukee, IA
10.2023 - Current
  • Assisted customers with locating desired products within the store.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Communicated effectively with team members in order to ensure smooth workflow processes throughout shift hours.

Tax Preparer

H & R Block Tax Services
Adel, IA
05.2020 - Current
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Maintained accurate records of all client transactions and filings.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.

Direct Support Professional

Imagine the Possibilities
Winterset, IA
10.2022 - 08.2023
  • Used approved crisis intervention techniques in emergency situations.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted clients with maintaining good personal hygiene.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.

Replenishment Manager

Bath and Body Works, Limited Brands
West Des Moines, IA
07.2010 - 06.2023
  • Organized and cleaned backroom and equipment to improve operations.
  • Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
  • Retained optimal inventory levels to prevent disruptions in business operations.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing backroom operations.
  • Maintained accurate records of all incoming shipments and monitored their progress through the distribution system.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.

Night Stocker

Hy-Vee
Waukee, IA
05.2018 - 12.2022
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Rotated stock regularly to ensure freshness of items on display.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Restocked shelves with merchandise from back room storage area.
  • Identified damaged goods and reported them to supervisor for return.
  • Assisted customers with locating items in the store or on the sales floor.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
07.2022 - Current

Associate of Science - Criminal Justice

Hamilton College
Urbandale, IA
05-2003

Skills

  • Stock Rotation
  • Heavy Lifting
  • Stock Replenishment
  • Unloading Trucks
  • Shipping and Receiving
  • Space Planning
  • Logistics Planning
  • Warehouse Management
  • Bookkeeping
  • Shrinkage Control
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Customer Service
  • Cash Handling
  • Account Management
  • Retail Merchandising
  • Customer Satisfaction
  • Positive and Professional
  • Product Knowledge

Timeline

Night Stock Associate

Hy-Vee
10.2023 - Current

Direct Support Professional

Imagine the Possibilities
10.2022 - 08.2023

Bachelor of Science - Criminal Justice

Southern New Hampshire University
07.2022 - Current

Tax Preparer

H & R Block Tax Services
05.2020 - Current

Night Stocker

Hy-Vee
05.2018 - 12.2022

Replenishment Manager

Bath and Body Works, Limited Brands
07.2010 - 06.2023

Associate of Science - Criminal Justice

Hamilton College

References

References available upon request.

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