Heidi Morales
Edmonds,WA
Summary
Proven TJX Associate adept in customer service and cash handling, I significantly enhanced shopping experiences, leading to increased customer loyalty. Skilled in fostering inclusive environments and driving engagement, my strategies boosted satisfaction. Expert in both relationship building and computer skills, I consistently met targets for credit card applications and promotions, showcasing my commitment to excellence and team success.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards.
Overview
2
2
years of professional experience
Work History
TJX Associate
TJX Companies
04.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Edmonds Woodway Highschool
Edmonds, WA06-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Decision-making
- Customer engagement
- Relationship building
Accomplishments
I have always been a good student, I have managed to balance my schooling with my job providing excellent care to both. I exceed in classes, and am currently majoring in Biochemistry. I have always been in honor classes, I am multilingual, and I always enjoy extending my knowledge. I managed my parents catering business throughout my high school years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
TJX Associate
TJX Companies
04.2023 - Current
High School Diploma -
Edmonds Woodway Highschool
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