Heidi Morgan
Saint Paul,MN
Summary
Proactive Shop Owner with extensive experience in financial management, customer service, and inventory control. Skilled in developing loyal customer bases, adapting business strategies to market trends, and negotiating with suppliers for optimal pricing. Bringing a strategic mindset and a commitment to driving business success. Background in independently managing and running clothing boutique with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products.
Overview
25
25
years of professional experience
Work History
Shop Owner
Hard 2 Find Toys
01.2002 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Store Owner
Grove-Boutique
01.2021 - 06.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Shop Owner
HM Creative Design
01.2019 - 06.2023
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
- Maintained accurate financial records for tax reporting purposes while adhering to regulatory guidelines.
- Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
- Continuously developed professional skills and knowledge within online retail industry, staying current with emerging trends and platforms.
- Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
- Utilized social media platforms to promote shop and engage with potential customers, driving traffic back to store.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing for materials and products.
- Fulfilled orders accurately while maintaining attention-to-detail in packaging design elements which contributed positively towards branding efforts.
Paraprofessional
Oltman Middle School
01.2018 - 04.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Blue Cross Blue Shield of Minnesota
05.1999 - 09.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Some College (No Degree) -
Minnesota State University - Mankato
Mankato, MNSkills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Customer service background
- Social Media Marketing
- Supplier negotiation
- Customer service expertise
- Community Engagement
- Local market understanding
- Sales strategy development
- Merchandise planning
- Customer Relations
Timeline
Store Owner
Grove-Boutique
01.2021 - 06.2023
Shop Owner
HM Creative Design
01.2019 - 06.2023
Paraprofessional
Oltman Middle School
01.2018 - 04.2019
Shop Owner
Hard 2 Find Toys
01.2002 - Current
Customer Service Representative
Blue Cross Blue Shield of Minnesota
05.1999 - 09.2001
Some College (No Degree) -
Minnesota State University - Mankato
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