Heidi O'Leary
Customer Service / Accounts Receivable
Leicester,MA
Summary
Efficient and detail-oriented Accounts Receivable Anaylst, with over 10 years of experience. Expert in accounting principles, reconciliation procedures, report generation and processing payments on account. Knowledgeable in ensuring the accuracy of information.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Lifeline Systems Inc.
01.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accounts Receivable Analyst
Hologic
11.2011 - 11.2019
- Collected documents and made portfolios for collections accounts
- Counseled debtors on payment options and arranged installment agreements
- Achieved Quarterly goals of $640 Million through effective use of several skills
- Achieved performance goals on consistent basis
- Applied training and persuasive communication strategies to overcome objections
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Maintained high volume of calls to meet demands of busy group
- Used probing techniques to determine debtors’ reasons for delinquency
- Negotiated to collect balance in full
Education
Bachelor of Science - Business Administration
Worcester State University
Worcester, MA05.1989
Skills
- Oracle & Excel experience
- Strong, friendly voice on phone
- Updates Customer accounts ,while speaking with Customer
- Oversees invoice processing , and Need for manual invoices
- Very quick & correct with responses
- Multi-functional in a Fast Paced Environment
- Contacts Customer thru phone & email daily
Timeline
Customer Service Representative
Lifeline Systems Inc.
01.2022 - 05.2025
Accounts Receivable Analyst
Hologic
11.2011 - 11.2019
Bachelor of Science - Business Administration
Worcester State University
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