Hi, I’m
Heidi Ortiz
Long Beach,CA
Summary
Driven professional with a proven track record in customer service and sales development, notably at Dynamic Edge inc. Excelled in relationship building and customer satisfaction, achieving top performer status through exceptional interpersonal communication and sales skills. Skilled in housekeeping and team collaboration, consistently contributing to enhanced team efficiency and a positive customer experience. Reliable and dedicated to maintaine cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
3
years of professional experience
Work History
Self Employed Web
Housekeeper
01.2023 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Dynamic edge incLong Beach, CA
Sales Representative
01.2022 - Current
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Loaded Cafe
Restaurant Hostess
01.2022 - 12.2022
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cinemark
Team Member
07.2021 - 01.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Long Beach City CollegeLong Beach, CA
from Communications
Lakewood High SchoolLakewood, CA
High School Diploma
06.2021
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Housekeeper
Self Employed Web
01.2023 - Current
Sales Representative
Dynamic edge inc
01.2022 - Current
Restaurant Hostess
Loaded Cafe
01.2022 - 12.2022
Team Member
Cinemark
07.2021 - 01.2022
Long Beach City College
from Communications
Lakewood High School
High School Diploma
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