Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Patterson

Carlisle,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Student Medical Assistant

MercyOne
04.2023 - Current
  • Improved patient care by assisting physicians with routine examinations and minor procedures.
  • Enhanced clinic efficiency by maintaining accurate patient records and scheduling appointments.
  • Performed phlebotomy for diagnostic testing, contributing to timely diagnosis and treatment plans.
  • Increased patient satisfaction by providing compassionate assistance during medical visits.
  • Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.
  • Promoted a positive work environment through effective teamwork and open communication among staff members.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.

Receptionist

MercyOne
08.2021 - 04.2023
  • Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
  • Answer phone calls and direct them appropriately
  • Schedule appointments according to office guideline
  • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts
  • Copy/scan patient access related hardcopy materials (e.g
  • ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
  • Prepare charts for patient appointments making sure all necessary information is complete
  • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments
  • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
  • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment
  • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications
  • Other duties as assigned by management.

Lead Teacher Associate

Color my World Child Care and Preschool
10.2017 - 01.2021
  • Responsible for maintaining safe, clean and welcoming environment and interacting with children through active play and structured activities
  • Working in partnership with parents, caregivers and guardians to promote the welfare and education of young children
  • Organizing individual and group activities
  • Changing diapers and providing nutritious snacks and lunch's
  • Helping children discover new things by encouraging them to explore
  • Supervising activities of young children, both inside and outside
  • Working collaboratively with other staff to develop written lesson plans
  • Preparing a daily and weekly schedule of activities.

Daycare / Childcare

School Street Scholars
08.2015 - 04.2016

Main Bartender

Bourbon Street Bar and Grill
05.2208 - 04.2015
  • Maintain a positive working relationship with fellow staff and management
  • Accurately and quickly calculate checks and make change
  • Constituently keep bar and work area clean and sanitary in compliance with bar standards and local, state and federal laws
  • Provide fast, friendly, professional service to all guests and servers
  • Open and close till at beginning and end of shift.

Education

High School Diploma -

Carlisle High School
Carlisle, IA

Des Moines Area Community College
Ankeny, IA

Medical Assistant -

Mercy College of Health Sciences
Des Moines, IA
04.2024

Skills

  • Extremely organized
  • Microsoft office, Excel, Power Point proficiency
  • Quick to learn
  • Attention to detail
  • Energetic and organized
  • Multitasking
  • Dependable
  • Vital Sign Monitoring
  • Medical Terminology
  • Physical Examination
  • HIPAA compliance understanding
  • Adaptable and flexible nature

Certification

  • CPR Certified
  • Mandatory Reporter

Timeline

Main Bartender

Bourbon Street Bar and Grill
05.2208 - 04.2015

Student Medical Assistant

MercyOne
04.2023 - Current

Receptionist

MercyOne
08.2021 - 04.2023

Lead Teacher Associate

Color my World Child Care and Preschool
10.2017 - 01.2021

Daycare / Childcare

School Street Scholars
08.2015 - 04.2016

High School Diploma -

Carlisle High School

Des Moines Area Community College

Medical Assistant -

Mercy College of Health Sciences

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Heidi Patterson