Heidi Pierce
Cleburne,TX
Summary
Outgoing Office Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
21
21
years of professional experience
Work History
Recording Office Supervisor
Johnson County Clerk/recorder
05.2010 - 12.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached employees through day-to-day work and complex problems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Supervision of clerks and provide clerk training.
- Recording, indexing and verification of documents.
- Detailed and complex property searches.
- Records management.
- Maintain calendar and manage time off approvals in Kronos.
- Data exportation.
- End of day balance, bank deposits.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked through 2 software conversions
- Communicate with current software company regarding support.
Customer Service
Allstate Insurance Co
09.2007 - 11.2009
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Teacher
St Barnabas United Methodist Church
08.2002 - 05.2007
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised 12 children through entire school day.
- Addressed behavioral and learning issues with parents and daycare management.
- Promoted sensory development by providing access to different textures.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05.1992
Skills
- Calendar Management
- Staff Supervision
- Mail Handling
- Customer Relations
- Conflict Management
- Employee Management
- Billing and Invoicing
Timeline
Recording Office Supervisor
Johnson County Clerk/recorder
05.2010 - 12.2023
Customer Service
Allstate Insurance Co
09.2007 - 11.2009
Teacher
St Barnabas United Methodist Church
08.2002 - 05.2007
High School Diploma -
Mansfield High School
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