Heidi Pitzer
Clarksburg ,WV
Summary
Dedicated healthcare professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings fresh perspective and strong commitment to quality and success.
Overview
23
23
years of professional experience
Work History
Registrar
WVU Medicine
Bridgeport, WV
10.2021 - Current
- Streamlined patient information workflows, reducing registration time and enhancing patient satisfaction.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Home Health Physical Therapist Assistant
WVU Medicine
Bridgeport, WV
10.2012 - 08.2019
- Collaborated with physical therapists to develop individualized care plans for patient rehabilitation.
- Educated patients and families on home exercise programs for continued recovery outside clinical settings.
- Assisted patients in executing therapeutic exercises to enhance mobility and function.
- Conducted regular assessments of patient progress, adjusting treatment plans as necessary for optimal outcomes.
- Cultivated positive relationships with patients and families through empathy, active listening skills, and effective communication methods.
- Promoted a safe therapeutic environment, adhering to infection control protocols and proper equipment usage guidelines.
- Managed time effectively in a fast-paced home health setting, ensuring timely completion of all tasks while maintaining focus on patient needs.
Physical Therapist Assistant
Arbor Rehabilitation And Healthcare Services
Clarksburg
07.2003 - 08.2012
- Assisted licensed physical therapists in developing and implementing patient treatment plans.
- Monitored patient progress and documented outcomes to ensure adherence to therapy goals.
- Educated patients and families on exercise techniques and home care strategies for optimal recovery.
- Collaborated with multidisciplinary teams to enhance patient care and optimize rehabilitation strategies.
- Conducted therapeutic exercises under supervision to promote mobility and strength improvements.
- Maintained equipment cleanliness and safety standards in accordance with facility protocols.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
Associate of Science - Physical Therapy Assistance
Fairmont State University
Fairmont, WV05-2003
Skills
- Eligibility verification
- Detail-oriented approach
- Active listening
- Critical thinking
- Multitasking Abilities
- Teamwork
- Problem-solving abilities
- Dependable performance
- HIPAA compliance
- Adaptability and flexibility
- Demonstrates professional conduct
Timeline
Registrar
WVU Medicine
10.2021 - Current
Home Health Physical Therapist Assistant
WVU Medicine
10.2012 - 08.2019
Physical Therapist Assistant
Arbor Rehabilitation And Healthcare Services
07.2003 - 08.2012
Associate of Science - Physical Therapy Assistance
Fairmont State University