Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diamond Spencer

Livonia

Summary

Dynamic professional with extensive experience at Corewell Health, excelling in insurance verification and patient identification. Proven ability to enhance customer satisfaction through effective conflict management and warm reception. Skilled in utilizing EPIC for accurate documentation, ensuring compliance with HIPAA regulations while fostering positive relationships with patients and colleagues.

Overview

7
7
years of professional experience

Work History

Registrar

Corewell Health
Royal Oak
04.2021 - Current
  • Greets customers promptly with warm and friendly reception.
  • Directs patients to appropriate setting, explaining and apologizing for any delays.
  • Collects and documents all required demographic and financial information.
  • Scrutinize patient insurance(s), identifies correct insurance plan, selects appropriately from EPIC and documents correct insurance order.
  • May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
  • May act as preceptor to newer staff member.
  • Clerical duties include i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.

Customer Host

Walmart
Livonia
04.2019 - 04.2021
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Assisted customers each day with questions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Addressed customer service inquiries quickly and accurately.
  • Upheld privacy and security requirements established by regulatory agencies.

Customer Service

Subway
Livonia
09.2018 - 04.2019
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Coached other employees in effective customer service and successful selling techniques.
  • Used effective methods to quickly resolve issues among residents.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Built long-term relationships with clients through effective selling, dynamic response
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Assisted with store opening and closing procedures.
  • Responded quickly to customer complaints and used problem solving to initiate problem resolution.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.

Education

High School Diploma -

Lincoln High School
Mi
06.2018

Skills

  • Insurance Verification
  • Clerical Experience
  • Epic
  • Medical Records
  • Medical Terminology
  • Conflict Management
  • Patient Identification
  • Admissions and Registrations
  • HIPAA Regulations
  • Verification and Eligibility
  • Reading Comprehension
  • Greeting Visitors
  • Data Communications

Accomplishments

  • Thank you for training multiple new hires at one time! We have heard nothing but positive feedback from each new hire! We appreciate you! -Registration Supervisor
  • Diamond - I received feedback from your team members regarding your training. They let me know that you were a wonderful trainer and were very knowledgeable in Registration! Thank you so much for representing our team in such a positive light. I truly appreciate your dedication and engagement to our team. Keep up the great work!! -Registration Manager
  • Diamond is the epitome of teamwork! She is an amazing co-worker to work with and she is to be commended for all that she does in Patient Registration - thank you Diamond! -Colleague

Timeline

Registrar

Corewell Health
04.2021 - Current

Customer Host

Walmart
04.2019 - 04.2021

Customer Service

Subway
09.2018 - 04.2019

High School Diploma -

Lincoln High School

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Diamond Spencer