Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Amy Keating
Lumberton,MS
Work Preference
Summary
Dynamic Registrar with a proven track record at Riverside Medical Center, enhancing patient satisfaction through streamlined registration processes and effective insurance verification. Skilled in database administration and committed to HIPAA compliance, I excel in fostering teamwork and delivering exceptional customer service, contributing to improved operational efficiency and patient experience.
Overview
13
13
years of professional experience
Work History
Registrar
Riverside Medical Center
Franklinton, LA
02.2009 - 10.2012
- Led initiatives to improve patient experience during intake process, resulting in increased satisfaction ratings.
- Oversaw daily operations of registration department, ensuring adherence to policies and procedures for quality care.
- Collaborated with cross-functional teams to implement system upgrades, improving data management capabilities.
- Analyzed registration trends and developed strategies to enhance operational effectiveness across departments.
- Coordinated patient registration processes to ensure seamless entry and data accuracy.
- Streamlined insurance verification procedures, enhancing overall efficiency in patient intake.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Streamlined the registration process for increased efficiency and reduced wait times.'''
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
Registrar
Lakeview Regional Medical Center
Covington, LA
04.2000 - 06.2008
- Managed patient admissions and registrations, ensuring accuracy and compliance with healthcare regulations.
- Coordinated scheduling of patient appointments, optimizing workflow efficiency within the department.
- Streamlined data entry processes, enhancing record accuracy and reducing processing time for patient information.
- Trained new staff on registration protocols and electronic health record systems, fostering team competency.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Facilitated patient registration process by verifying insurance information and collecting necessary documentation.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.1996
Skills
- Records management
- Admissions support
- Database administration
- Enrollment management
- Financial aid coordination
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Medical terminology
- Eligibility determination
- Information collection
- Paging systems
- Fee collection
- Medical terminology proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Flexible schedule
- Insurance billing
- Payment processing
- Patient identity verification
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Cash handling
- Detail-oriented
- Office administration
- Patient scheduling
- Computer proficiency
- Insurance authorizations
- Self motivation
- Clerical skills
Timeline
Registrar
Riverside Medical Center
02.2009 - 10.2012
Registrar
Lakeview Regional Medical Center
04.2000 - 06.2008
High School Diploma -
Bogalusa High School