SURENYS ARTILES
Naples,USA
Summary
Detail-oriented administrative professional with expertise in managing registration processes and maintaining accurate records. Specializes in data entry, customer service, and safeguarding confidential information. Demonstrates strong organizational skills and effective communication, contributing to team success and efficient problem-solving.
Overview
7
7
years of professional experience
Work History
Registrar
Physicians Regional - Pine Ridge
Naples, USA
07.2025 - 09.2026
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Utilized electronic health record (EHR) systems to ensure accurate management and retrieval of patient information.
- Collaborated with healthcare teams to streamline patient data collection and improve workflow efficiency.
- Trained new staff on registration protocols to improve service quality and consistency in patient interactions.
- Led initiatives to improve patient experience through effective communication and support strategies, fostering a more welcoming environment.
OPTICIAN
All Saints Eye Center
Naples, USA
03.2025 - 02.2026
- Guided patients in eyewear selection, increasing customer satisfaction and promoting retention.
- Provided exceptional customer service by guiding patients through eyewear selections, fostering loyalty and repeat visits.
- Performed precise lens fittings and adjustments, ensuring optimal comfort and clarity, leading to enhanced patient satisfaction.
- Addressed customer issues promptly, elevating service quality and fostering patient trust.
- Worked closely with ophthalmologists to interpret prescriptions, facilitating seamless patient care and reducing appointment times.
- Resolved customer issues promptly, improving service quality and patient trust.
- Collaborated with ophthalmologists to interpret prescriptions, streamlining patient care and minimizing appointment times.
OPTICIAN
Sam's Club Optical
Traverse City, USA
02.2022 - 02.2025
- Interpret eye exam results, advise on frames and lenses, ensure precise measurements, verify insurance.
- Worked closely with Optometrists and Ophthalmologists to ensure precise prescriptions were followed, reinforcing trust and reliability in patient care.
- Advised patients on frame styles and materials, enhancing customer confidence in their choices.
- Streamlined appointment scheduling and insurance verification, reducing wait times and enhancing patient experience.
- Collaborated with Optometrists and Ophthalmologists to ensure precise prescriptions were followed, reinforcing trust in patient care.
DENTAL FRONT OFFICE MANAGER
Sunny Dental Care
Miami, USA
07.2020 - 12.2021
- Managed phone communications and insurance claims to improve office workflow.
- Managed phone communications and insurance claims, enhancing office efficiency.
- Coordinated inventory and supply orders to ensure timely resource availability.
- Handled diverse insurance processes to increase claim approval rates.
- Coordinated inventory and supply orders, optimizing resource availability.
DENTAL FRONT OFFICE RECEPTIONIST
Doral Park Dental Center
Miami, USA
06.2019 - 07.2020
- Confirmed patient appointments to ensure office efficiency.
- Answered incoming phone calls from patients and providers, ensuring effective communication.
- Send claims to insurance.
- Chased and appealed denied and rejected insurance claims to secure reimbursement.
- Verified insurance information, frequency, limitations, and previous history to ensure accuracy in patient billing.
- Managed PPO insurance claims and fee-for-service payments.
- Facilitated patient payments using CareCredit and Lending Club financing options.
- Created and presented treatment plans to patients, enhancing understanding of proposed services.
- Coordinated referrals to dental specialists, ensuring patients received timely care.
Education
DIPLOMA -
Southwest Miami Senior High School
Skills
- Patient Billing
- Insurance Verification
- Insurance Claims
- Data Entry
- Data Management
- Appointment Scheduling
- Microsoft Word
- Patient Communication
- Customer Service
- Treatment Planning
- Conflict Resolution
- Time Management
- Problem Solving
- Collaborative teamwork
- Collaboration Techniques
Languages
- English (Native)
- Spanish (Native)
Timeline
Registrar
Physicians Regional - Pine Ridge
07.2025 - 09.2026
OPTICIAN
All Saints Eye Center
03.2025 - 02.2026
OPTICIAN
Sam's Club Optical
02.2022 - 02.2025
DENTAL FRONT OFFICE MANAGER
Sunny Dental Care
07.2020 - 12.2021
DENTAL FRONT OFFICE RECEPTIONIST
Doral Park Dental Center
06.2019 - 07.2020
DIPLOMA -
Southwest Miami Senior High School