Lora Martinez
West Jordan,UT
Summary
Accomplished Registrar and Patient Service Representative Team Lead at HCA, I excel in HIPAA compliance and customer service, enhancing patient satisfaction and streamlining operations. My leadership in training and guiding teams, coupled with expertise in insurance verification and payment processing, significantly improves efficiency and maintains high-quality patient care standards.
Overview
18
18
years of professional experience
Work History
Registrar
HCA
09.2019 - Current
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
Patient Service Representative Team Lead
HCA
05.2007 - 09.2019
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
West Jordan High School
West Jordan, UT05-1995
Skills
- HIPAA Compliance
- Strong Organization
- Patient Registration
- Insurance Verification
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Registration and Admissions
- Insurance Billing
- Payment Processing
- Quality Assurance
Timeline
Registrar
HCA
09.2019 - Current
Patient Service Representative Team Lead
HCA
05.2007 - 09.2019
High School Diploma -
West Jordan High School