Mariah Jaimez
Summary
To seek and maintain a full-time position that offers professional development, challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Where I can grow and learn new talents to service my employer.
Overview
7
7
years of professional experience
Work History
Registrar
Riverside Community Hospital
Riverside
04.2025 - Current
- Oversaw patient registration processes for various healthcare services, ensuring smooth intake and enhanced patient experience.
- Ensured accuracy of patient data in electronic health record systems.
- Coordinated insurance verification and eligibility checks for patients.
- Updated patient and insurance data, ensuring accuracy and integrity in company computer system.
- Reviewed documentation prior to entry into the system for accuracy.
- Processed insurance verifications for patient accounts daily.
- Guided patients in completing forms and clarified hospital services, improving patient understanding and satisfaction.
- Maintained compliance with privacy regulations in handling sensitive information.
MSO
California Advanced Surgical Specialists
Riverside
04.2024 - 04.2025
- Scheduled appointments and maintained the calendar for multiple executives.
- Managed incoming calls, directing them to appropriate departments to streamline communication.
- Greeted visitors warmly, creating a positive first impression of the company.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors warmly and ensured a positive first impression of the company.
- Maintained the reception area, ensuring it was organized and welcoming at all times.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered excellent customer service while interacting with internal and external customers, enhancing overall satisfaction.
Department Clerk
Arrowhead Orthopaedics
10.2021 - 04.2024
- Processed and maintained authorizations for treatments or medications requested by doctors to ensure timely insurance approvals.
- Coordinated patient schedules for upcoming appointments and external services.
- Maintain authorizations for approval on upcoming and previous appointments.
- Collect forms of payment on day of appointment if there is a copay required.
- Create charts for new patients.
- Demonstrated reliability through regular attendance and punctuality, contributing to operational consistency.
- Managed lines and crowds by providing efficient service during peak hours.
- Called offices to gather necessary information and obtain referrals for patients.
- Handled copay collection during patient appointments to ensure timely payment.
Barista
The Coffee Bean and Tea Leaf
10.2019 - 07.2021
- Created a wide variety of hot and cold beverages in average shifts with consistently positive customer satisfaction scores.
- Monitored and replenished supply levels in counter and customer areas to ensure seamless service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowds with quick and effective services.
- Managed line and crowds with efficient service to enhance customer experience during peak hours.
- Ensured cleanliness and professionalism by systematically cleaning and sanitizing work areas each shift.
Customer Service Clerk
Walgreens
07.2020 - 02.2021
- Coordinated front office operations to serve high volume of customers daily.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Assisted large volume of customers daily with positive attitude and commitment to satisfaction.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agenda.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Resolved product and service concerns to enhance customer retention and support sales.
Education
High school Diploma -
Elizabeth Learning Center
Cudahy, CaSkills
- Patient registration
- Insurance verification
- Insurance billing
- Payment processing
- Appointment scheduling
- Front office operations
- Office management
- Medical terminology
- Multitasking abilities
- Adaptability
- Customer service
- Teamwork
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Registrar
Riverside Community Hospital
04.2025 - Current
MSO
California Advanced Surgical Specialists
04.2024 - 04.2025
Department Clerk
Arrowhead Orthopaedics
10.2021 - 04.2024
Customer Service Clerk
Walgreens
07.2020 - 02.2021
Barista
The Coffee Bean and Tea Leaf
10.2019 - 07.2021
High school Diploma -
Elizabeth Learning Center