Rhonda Burks
Cabell Huntington Hospital: Hoops Family Hospital
Kenova,WV
1
Certification
28
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a friendly, dependable and dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up to a challenge whatever the situation. I like to learn new things. I get along well with others, while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Work History
Registrar
2 Months- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Developed training programs for new staff, enhancing operational efficiency and service quality.
- Streamlined data entry systems, reducing processing time and improving overall workflow.
- Collaborated with clinical teams to optimize patient information management practices.
Personal Online Shopper
1 Year 3 Months- I walk around the store picking up items that customers have ordered online. I will have anywhere from one order up to eight orders on a pick walk at a time. I also do the exceptions where if an associate is not able to locate an item on the floor or in the shelves, I then go to the back stockrooms and find the items. I also help customers that are in the store to find and locate things throughout the store.
- Streamlined online order processing to enhance customer satisfaction and reduce fulfillment time.
Head Cashier/Supervisor
1 Year 6 Months- Supervise cashiers. Answer the phones. Assist cashiers with giving change, collecting money from registers.
- Collect money and cash drawers at night for closing. Unlock Grills, Trailers, lawn mowers. Helped with Internet orders when needed. I processed internet orders, did the shopping for the customer and did curbside service, Where I took the orders out to the customer’s vehicles.
Cashier/Customer Service
4 Years 9 Months- Answer phones, work as cashier in lawn & garden, lumber, on the front registers.
- And work at the customer service desk, helping customers with their returns and locating things in the store.
Sales Associate
1 Month- Worked in Men's suits and accessories. Helped customers with their shopping needs.
- Ran cash register.
Delivery Driver 11, Pharmacy Services
3 Months- Work as a team member, getting doses of medicine closed, sealed, and boxed in our delivery cases. Where they are then delivered to different Hospitals or Dr Offices. Also bring back the cases after the Hospitals or Dr Offices are finished with them. Break down the boxes and dispose of the old syringes.
Teller
7 Months- Helping customers with their banking needs. Making deposits, cashing checks.
- Helping customers find the best checking accounts and products for their needs.
- Answer the phones.
Sales Associate
2 Months- Worked in the Accessories and Fine Jewelry Department. Helped customers find the perfect piece of jewelry for their loved ones. Helped customers find purses, socks, scarves or leggings. Assisted with customers shopping needs. Ran cash register.
Senior Sales Associate
8 Years 5 Months- Managed opening and closing times for the main branch.
- Scheduled staffing for multiple branch locations.
- Processed sales referrals and promoted bank services and products, resulting in 100% branch sales increases.
- Balanced daily cash deposits and bank vault inventory with a zero-error rate.
- Processed cash withdrawals.
- Trained employees in cash drawer operation.
- Adhered to United security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined check for identification and endorsement.
- Processed Treasury, Tax and loan payments.
- Reported daily averages and shortages to the operations department.
- Supplied tellers with coin and currency as needed.
- Maintained confidentiality of bank records and client information.
- Received regional branch recognition award for outstanding Customer service.
- Directed specific questions to appropriate branch personnel.
- Delivered prompt, accurate and excellent customer service.
- Consistently achieved a 100% teller balancing average
- Balanced daily cash drawers and vaults totaling an average of $405,000.
- Excellent at multi-tasking.
- Reports that I had to do daily - Cash Item Reconcilement, Special cash items, TOR-Teller outage report, Made schedules, Mystery shop forms, Branch cash report, TOE-Teller outage exception, Surprise quarterly audits, TCT-Teller cash transfer, Visa report.
Customer Service
4 Months- Helped customers with enrolling with DIRECTV. Also helped installers with hooking up receivers and satellite dish and getting them connected.
Sales Associate
3 Months- Helped customers in the jewelry department.
Team Leader
7 Years 10 Months- Answered phones, helped supervisor with reports, took supervisor calls. Helped customers with their credit card business.
- Customer Service Representative-helped customers with their credit card statement, making payments, general questions with credit cards.
Education
High school diploma
Computer Technology (High school or equivalent)
Skills
Medical Scheduling
Customer Service
Patient confidentiality
Information documentation
Insurance verification
Maintaining records
Appointment scheduling
Data entry expertise
Scheduling
Data entry
Payment collection
Teamwork
Teamwork and collaboration
Customer service
Attention to detail
Multitasking
Multitasking Abilities
Adaptable and flexible
Reliability
Excellent communication
Organizational skills
Cash handling
Patient education
Electronic health records
Clinical documentation
Office administration
Patient scheduling
Flexible schedule
Documentation and recordkeeping
Computer proficiency
Patient registration
Insurance authorizations
Team building
Filing systems
Office management
Clerical skills
Workflow management
Payment scheduling and collection
Accomplishments
- Achieved Regitering patients through effectively helping with their testing or procedures they had coming soon.
Certification
- Certified Notary Public
- Driver's License
- CPR Certification
Languages
English
Full Professional
Timeline
Registrar
Cabell Huntington Hospital: Hoops Family Hospital
12.2025 - 02.2026Read More
Personal Online Shopper
Walmart
09.2024 - 12.2025Read More
Head Cashier/Supervisor
Lowe's Home Improvement
12.2022 - 06.2024Read More
Cashier/Customer Service
Lowe's
03.2018 - 12.2022Read More
Sales Associate
Macy's
11.2017 - 12.2017Read More
Delivery Driver 11, Pharmacy Services
Cardinal Health
08.2017 - 11.2017Read More
Teller
Chase Bank
01.2017 - 08.2017Read More
Sales Associate
Belk Department Store
11.2016 - 01.2017Read More
Senior Sales Associate
United Bank
06.2007 - 11.2015Read More
Customer Service
DIRECTV
02.2007 - 06.2007Read More
Sales Associate
JC Penney
11.2006 - 02.2007Read More
Team Leader
Applied Card Systems
07.1998 - 05.2006Read More
Marshall University Community College
Computer Technology (High school or equivalent)
Read More
Kenova High School
High school diploma
Read More
Notary Public
OTHER WORK EXPERIENCE
The Focal Point - regitered patients for their eye exams. Did the pretesting before getting back with eye doctor. Also helped customers pick out eye glass frames, and also helped with instrutions for contact wearers. Did FIling, paperwork and scheduling patients appointments.
Browning Eye Care - registed patients for their eye exams, did the pretesting eye tests before going back with the eye doctor. Also helped customers pick out glass frames and gave instructions for contact wearers.