Erica Smith
Fort Mill,SC
Summary
Dedicated Professional experienced in planning, problem-solving, and data entry. Contributed to process improvements through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on taking on new challenges and mastering skills independently.
Overview
22
22
years of professional experience
Work History
Registrar
Tryon Medical Partners
Charlotte, North Carolina
11.2018 - Current
- Managed patient registration processes to ensure accurate data collection.
- Coordinated communication between patients and medical staff for efficient scheduling.
- Assisted in verifying insurance information and eligibility for patients.
- Maintained electronic health records using advanced medical software systems.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Collected copayments from patients during check-in process.
Patient Care Coordinator
Tryon Medical Partners
Charlotte, Nc
11.2018 - 01.2024
- Scheduled procedures (Colonoscopies, EGD, Flex Sig, EUS, ERCP and Motility)
- Assisted patients with insurance inquiries and verified eligibility for services.
- Communicated effectively with healthcare providers regarding patient care needs.
- Handled incoming calls and addressed patient concerns promptly and professionally.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Patient Care Coordinator
Atrium Healthcare
Charlotte, Nc
06.2017 - 11.2018
- Assisted patients with insurance inquiries and verified eligibility for services.
- Maintained accurate patient records and updated information in electronic systems.
- Organized patient referrals to specialists and ensured timely follow-up appointments
- Scheduled procedures (Colonoscopies, EGD, Flex Sig, EUS, ERCP and Motility)
Customer Service Supervisor
Xerox
Charlotte, Nc
05.2012 - 05.2017
- Supervised daily operations of customer service team to ensure service excellence.
- Trained new staff on customer service protocols and company policies.
- Coordinated scheduling and workload distribution among team members.
- Resolved escalated customer inquiries and complaints effectively.
- Monitored team performance and provided constructive feedback regularly.
- Answered phone calls and responded to questions and concerns.
Lead Customer Service Representative
Fifth Third Bank
Dayton, Ohio
08.2006 - 05.2012
- Trained new representatives on policies, procedures, and customer engagement techniques.
- Managed escalated customer issues to ensure timely resolutions and support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Facilitated communication between departments to enhance service delivery and efficiency.
- Maintained and Balanced cash drawers and vault
- Sales
Customer Service Representative
Universal One Credit Union
Dayton, OH
11.2004 - 08.2006
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted members with account inquiries and transaction requests.
- Educated members on credit union products and services for informed decisions.
- Handle incoming calls (Call Center)
- Set up online banking
- Balanced cash drawers on a daily basis
Education
Trotwood Madison High School
Trotwood, OHSkills
- Patient registration
- Electronic health records
- Insurance verification
- HIPAA compliance
- Medical scheduling
- Maintaining documents and records
- Data accuracy
- Customer relationship management
- Patient communication
- Medical terminology
- Time management
- Attention to detail
- Effective communication
- Conflict resolution
- Problem solving
- Team leadership
Timeline
Registrar
Tryon Medical Partners
11.2018 - Current
Patient Care Coordinator
Tryon Medical Partners
11.2018 - 01.2024
Patient Care Coordinator
Atrium Healthcare
06.2017 - 11.2018
Customer Service Supervisor
Xerox
05.2012 - 05.2017
Lead Customer Service Representative
Fifth Third Bank
08.2006 - 05.2012
Customer Service Representative
Universal One Credit Union
11.2004 - 08.2006
Trotwood Madison High School