Heidi Quellhorst
Painesville,OH
Summary
Innovative professional skilled in developing effective training programs and enhancing team performance. Known for strong problem-solving abilities and excellent communication, contributing to a positive learning environment and operational efficiency.
Overview
26
26
years of professional experience
Work History
Assistant Director
Childtime Learning Care Center
Painesville, OH
02.2025 - 02.2026
- Developed and implemented curriculum enhancements to improve educational outcomes for children.
- Collaborated with staff to create a nurturing and inclusive learning environment.
- Trained and mentored educators in best practices for child development and classroom management.
- Managed daily operations, ensuring compliance with licensing regulations and health standards.
- Evaluated program effectiveness through observations and assessments, driving continuous improvement initiatives.
- Led staff meetings to discuss strategies for enhancing student learning experiences and operational efficiency.
- Coordinated professional development opportunities, promoting ongoing learning among teaching staff.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Implemented comprehensive risk management framework, minimizing potential disruptions to business operations.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
School Education Manager
Childtime Learning Center
Painesville, OH
04.2023 - 02.2025
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Led staff training sessions to promote best practices in early childhood education techniques.
- Established partnerships with parents and community organizations to support educational initiatives.
- Monitored compliance with state regulations and accreditation standards for quality assurance.
- Mentored educators in classroom management skills and individualized instruction methods.
- Evaluated teacher performance through classroom observations and provided constructive feedback to promote continuous improvement.
- Conducted ongoing evaluations of curriculum materials to ensure alignment with state standards.
- Promoted professional development for teachers, resulting in improved teaching practices and increased student success rates.
- Collaborated with parents and community members to foster positive relationships and support student growth.
- Established a positive learning environment through clear expectations, consistent routines, and effective communication with students and staff.
- Increased student engagement by developing creative lesson plans tailored to diverse learning styles.
- Ensured compliance with state regulations by maintaining accurate records of student attendance, grades, and assessments results.
- Implemented data-driven assessment methods to track student progress and inform instructional decisions.
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Trained faculty and staff to develop courses in learning management systems.
- Answered phones and maintained student records for education department.
- Managed new employee orientation training process for more than 20 employees each year.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Coordinated and prioritized required training courses for 20 employees.
Associate Director
Childtime Learning Care Center
Painesville, OH
04.2021 - 04.2023
- Led curriculum development initiatives to enhance early childhood education programs.
- Mentored staff on best practices in child development and care compliance standards.
- Implemented strategic operational improvements to optimize classroom environments and learning experiences.
- Developed training programs for educators, fostering a culture of continuous professional growth.
- Collaborated with parents to strengthen community engagement and support children's developmental needs.
- Led teams of up to 21 personnel, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Step Up To Quality Coordinator
Luv, Learn - N - Laughter
Painesville, OH
02.2020 - 04.2021
- Developed and implemented quality assurance protocols to enhance compliance with industry standards.
- Conducted regular audits of processes to ensure adherence to quality benchmarks and operational guidelines.
- Trained staff on quality control measures, fostering a culture of continuous improvement within the organization.
- Maintained comprehensive documentation of quality assurance activities for regulatory compliance and stakeholder review.
- Facilitated communication between management and staff regarding quality standards and improvement strategies.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
Lead School Age Teacher
Luv, Learn - N - Laughter
Painesville, OH
12.2003 - 02.2020
- Developed and implemented engaging lesson plans promoting creativity and critical thinking in school-age children.
- Facilitated daily activities that encouraged social interaction and emotional development among students.
- Monitored student progress, providing tailored support to enhance learning outcomes for diverse needs.
- Collaborated with parents and staff to create a supportive and inclusive learning environment.
- Evaluated educational programs, recommending enhancements to improve overall effectiveness and student engagement.
- Coordinated field trips and special events, fostering community connections and enriching student experiences.
- Managed classroom resources efficiently, ensuring availability of materials conducive to effective learning experiences.
- Increased parent involvement in their children''s education by maintaining open lines of communication and encouraging participation in school events.
- Promoted critical thinking through interactive lessons, group activities, and independent projects.
- Incorporated real-world examples into lessons, enhancing relevance and promoting student engagement in the learning process.
- Improved student comprehension by utilizing diverse teaching strategies tailored to individual learning styles.
- Enhanced classroom management skills for maintaining a positive and productive learning environment.
- Developed creative approaches for presenting complex concepts, simplifying content while maintaining rigor and depth of understanding.
- Adapted lesson plans and instructional materials to accommodate diverse learner needs and interests.
- Fostered a culture of respect and inclusivity by modeling appropriate behavior expectations and addressing instances of misconduct promptly and effectively.
- Established strong rapport with students, parents, and staff to foster a supportive academic community.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Pursued professional development during summer months to maintain certification and extend skills.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Adapted teaching methods and materials to meet students' varying needs.
Lead Preschool Teacher
Luv, Learn - N - Laughter
Painesville, OH
12.2001 - 12.2003
- Designed and implemented engaging lesson plans to foster children's social, emotional, and cognitive development.
- Led classroom activities that promoted positive behavior and effective communication among preschoolers.
- Mentored and trained junior teachers on best practices for early childhood education techniques.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Developed individualized learning strategies to meet diverse needs of students in the classroom environment.
- Monitored student progress through assessments, adjusting instructional methods to enhance learning outcomes.
- Assisted and supervised 20 children through entire school day.
- Maintained a safe, clean, and stimulating environment conducive to learning while adhering to health regulations.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Submitted weekly lesson plans.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned educational opportunities based on children's interests.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Promoted strong literacy skills by incorporating reading activities throughout the day, laying a solid foundation for future academic achievement.
- Enhanced classroom efficiency by streamlining daily routines and procedures, saving valuable instructional time for academic learning opportunities.
- Developed individualized lesson plans for each student, resulting in increased academic growth and understanding.
- Empowered students as leaders by assigning age-appropriate responsibilities within the classroom community, fostering independence and self-confidence among preschoolers.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Incorporated music, art and literature into curriculum.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Supported students in developing self-esteem and self-confidence.
Lead Toddler Teacher
Luv, Learn - N - Laughter
Painesville, OH
12.2000 - 12.2001
- Developed engaging lesson plans that fostered toddler learning and emotional growth.
- Implemented effective classroom management strategies to maintain a positive learning environment.
- Collaborated with parents to support children's developmental milestones and address individual needs.
- Organized age-appropriate activities that promoted cognitive, social, and physical skills in toddlers.
- Assessed student progress through observations and documented findings to guide curriculum adjustments.
- Trained and mentored new staff on instructional techniques and classroom practices for optimal child engagement.
- Enhanced parent-teacher communication through regular updates, workshops, and feedback sessions on child development.
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
- Allowed for ample outdoor discovery time in schedule each day.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
- Implemented effective assessment strategies to monitor student progress and adapt instruction accordingly.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced learning experiences by incorporating age-appropriate technology into daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong rapport with each student by understanding their unique personalities, strengths, challenges, goals.
- Utilized positive reinforcement and encouragement techniques to motivate students, celebrating their achievements and progress.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Developed innovative activities to engage young children in learning process.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Supported students in developing self-esteem and self-confidence.
Assistant Toddler Teacher
Luv, Learn - N - Laughter
Painesville, OH
12.1999 - 12.2000
- Assisted in implementing age-appropriate learning activities for toddlers.
- Supported classroom management to promote a positive and engaging environment.
- Collaborated with lead teacher to develop lesson plans tailored to individual needs.
- Monitored toddler development and reported observations to enhance educational strategies.
- Engaged children through creative play, fostering social and emotional skills.
- Maintained cleanliness and organization of classroom materials and resources.
- Communicated effectively with parents regarding children's progress and behavior.
- Participated in professional development workshops to improve teaching techniques.
- Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
- Facilitated imaginative play experiences by providing a wide variety of materials and resources for children to explore independently or collaboratively as a group.
- Developed strong partnerships with fellow educators, administrators, and support staff to ensure the overall success of the classroom environment.
- Continually reflected on personal teaching practices, seeking feedback from colleagues and supervisors to identify areas for improvement or growth in order to better serve the needs of young learners.
- Conducted regular assessments of each child''s progress, sharing observations with lead teacher and parents during conferences.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Implemented creative art projects that encouraged self-expression while also developing fine motor skills among toddlers.
- Empowered young learners by guiding them towards independence in self-help tasks such as dressing themselves or cleaning up after snack time.
- Contributed to a positive classroom culture by modeling respect, empathy, cooperation, and kindness toward all children at all times.
- Assisted in the implementation of daily routines, including mealtime, naptime, outdoor play, and transitions between activities.
- Worked closely with lead teacher to monitor students'' developmental milestones while identifying potential areas for growth or intervention when necessary.
- Maintained a safe, clean, and organized classroom environment conducive to learning and exploration.
- Promoted language development by engaging toddlers in interactive storytelling sessions using books, puppets, and props.
- Fostered strong relationships with families through open communication channels and participation in school events.
- Enhanced toddler learning by incorporating age-appropriate activities and sensory play into daily curriculum.
- Supported children''s emotional and social development through positive reinforcement and open communication strategies.
- Encouraged gross motor skill development through structured games and outdoor activities designed specifically for toddlers'' physical abilities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Supported students in developing self-esteem and self-confidence.
Education
Associate of Science - Early Childhood Education
Lakeland Community College
Willoughby, OH12-1999
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Regulatory compliance
- Employee relations
- Staff coordination
- Human resources
- Problem-solving
- Organizational skills
- Computer skills
- Teamwork and collaboration
- Customer service
- Documentation and reporting
- Training and development
- Active listening
- Excellent communication
- Performance tracking and evaluation
- Staff training
- Performance evaluations
- Customer relations
- Interpersonal relations
Other Responsibilities and Skills
Working at the child care center I was also tasked with helping clean the center at night. Listed below are the other responsibilities related to that:
Sweeping
Mopping
Vacuuming
Cleaning Bathrooms
Taking Out Trash
Dusting
Cleaning Toys
Cleaning Tables
Cleaning Chairs
Cleaning Shelves
Washing Dishes
Other Skills:
Microsoft Word
Microsoft Teams
Zoom
Languages
English
Full Professional
Timeline
Assistant Director
Childtime Learning Care Center
02.2025 - 02.2026
School Education Manager
Childtime Learning Center
04.2023 - 02.2025
Associate Director
Childtime Learning Care Center
04.2021 - 04.2023
Step Up To Quality Coordinator
Luv, Learn - N - Laughter
02.2020 - 04.2021
Lead School Age Teacher
Luv, Learn - N - Laughter
12.2003 - 02.2020
Lead Preschool Teacher
Luv, Learn - N - Laughter
12.2001 - 12.2003
Lead Toddler Teacher
Luv, Learn - N - Laughter
12.2000 - 12.2001
Assistant Toddler Teacher
Luv, Learn - N - Laughter
12.1999 - 12.2000
Associate of Science - Early Childhood Education
Lakeland Community College