Heidi Raby
Vancouver,WA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level serving position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Vancouver WA
11.2024 - Current
- Crafted high-quality beverages while maintaining consistent presentation and flavor standards.
- Trained new baristas on equipment usage, customer service protocols, and beverage preparation techniques.
- Implemented efficient workflow processes to enhance speed of service without compromising quality.
- Managed inventory levels to ensure product availability and minimize waste during peak hours.
- Provided exceptional customer service, resolving complaints and ensuring positive experiences for all patrons.
- Monitored equipment performance, troubleshooting issues to maintain operational efficiency and safety standards.
- Collaborated with team members to execute promotional events and increase customer engagement effectively.
- Maintained cleanliness of work areas, adhering to health regulations and enhancing overall store atmosphere.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Dining Room Server
Cogir Senior Living
Vancouver, WA
08.2021 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Replenished table, wait staff and kitchen supplies.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Checked on needs of each table and retrieved additional items.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Assistant Dining Room Manager
Cogir Senior Living
Vancouver, WA
06.2024 - 08.2024
- Ensured consistent implementation of company policies regarding food safety regulations throughout the dining area.
- Maintained a clean and inviting atmosphere in the dining area, enforcing strict adherence to health codes and cleanliness standards.
- Provided input on menu development based on guest feedback, leading to higher levels of customer satisfaction with meal offerings.
- Improved customer satisfaction by addressing and resolving guest concerns promptly and professionally.
- Assisted in hiring, interviewing, and training new employees, building a strong team of dedicated professionals.
- Coordinated special events such as holiday parties or large group reservations, providing exceptional service experiences for guests.
- Established clear lines of communication between front-of-house staff members for seamless coordination during busy shifts.
- Managed scheduling, ensuring optimal staffing levels during peak hours for a smooth dining experience.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
GED -
Graduation Alliance
Vancouver, WA01-2025
Skills
- Food safety knowledge
- Sanitation Standards
- Food presentation
- Complaint Handling
- Staff Motivation
- Employee Scheduling
- POS System Operation
- Table Setting
- Customer Service
- Payment processing understanding
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
Timeline
Barista
Starbucks
11.2024 - Current
Assistant Dining Room Manager
Cogir Senior Living
06.2024 - 08.2024
Dining Room Server
Cogir Senior Living
08.2021 - Current
GED -
Graduation Alliance