Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Reinhard

Sarasota,FL

Summary

Demonstrated expertise as a multi-skilled technician in a Level II Trauma Center's fast-paced Emergency Department, adept in delivering top-tier care amidst critical patient scenarios. Refined critical thinking and decision-making skills honed through experience. Actively pursuing an ASN degree, fuelled by an insatiable passion for learning and a steadfast commitment to serving others. Eager to leverage this blend of hands-on expertise and ongoing education to elevate patient care standards at Sarasota Memorial Emergency Department, dedicated to thriving in dynamic healthcare environments and ensuring unparalleled patient outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician Specialist

UPMC Susquehanna: Williamsport Regional Medical Center
03.2022 - 09.2023
  • Applied critical thinking skills to assess and respond to diverse patient needs in a fast-paced Level II Trauma Center Emergency Department.
  • Proficiently executed IV insertion/removal, phlebotomy, EKG interpretation, foley and straight catheter procedures, ensuring accurate and swift patient care delivery.
  • Demonstrated adeptness in splinting, point-of-care testing (including i-STAT), manual blood pressure, and viral/strep swab collection, contributing to efficient diagnostics and treatment.
  • Recognized as 'Employee of the Month' within six months, highlighting unwavering dedication and exceptional performance.
  • Played a pivotal role in ensuring staff proficiency in point-of-care testing, instituting ongoing education, and overseeing accuracy to elevate departmental standards.
  • Contributed significantly to operational enhancement through active involvement in committees: Scheduling, Pediatric Care, and Hand Sanitation Auditing.
  • Demonstrated leadership as a preceptor, providing guidance and mentorship to new staff, facilitating their integration into the fast-paced environment, and nurturing their professional development to uphold exceptional patient care standards.
  • Involved in chart auditing and a vital part of the Rapid Response Team, showcasing commitment to quality care and departmental improvement.
  • Responded promptly to patient emergencies, delivering immediate care, and liaising with clinicians for comprehensive assistance.
  • Managed patient assistance calls adeptly, assessing needs, and delivering compassionate support.
  • Ensured a clean and secure environment, prioritizing patient safety and comfort.

Patient Care Technician

UPMC Susquehanna: Williamsport Regional Medical Center
12.2020 - 03.2022
  • Ensured comprehensive patient safety within the integrated COVID unit and Med Surg Trauma Unit, adeptly assisting patients with mobility, feeding, and fulfilling their diverse needs promptly and efficiently.
  • Proficiently obtained and documented vital signs, conducted blood glucose checks, and executed patient baths, contributing to thorough and attentive patient care.
  • Responsibly answered call bells, swiftly addressing patient concerns and requests while maintaining a keen focus on their comfort and well-being in a demanding healthcare environment.
  • Demonstrated autonomy and reliability by efficiently stocking the unit, ensuring necessary supplies were readily available to support smooth operations and immediate patient needs.
  • Reacted promptly and decisively to rapid response calls, showcasing your ability to remain composed and take effective action in critical situations.
  • Exhibited independent task management skills, effectively balancing multiple responsibilities while delivering high-quality care to patients within a dynamic and fast-paced environment.

Home Health Aide

Bayada Pediatrics
03.2017 - 10.2021
  • Delivered specialized care to pediatric patients, meticulously adhering to individualized care plans and ensuring strict adherence to prescribed treatments and procedures.
  • Provided comprehensive assistance to pediatric patients across various settings, including their home, school, and social environments, fostering a compassionate and nurturing atmosphere conducive to their well-being.
  • Prioritized patient safety by maintaining a vigilant approach, proactively monitoring and swiftly reporting any changes in patient status or needs, ensuring immediate and precise attention to any concerns.
  • Collaborated closely and effectively with registered nurses, promptly communicating observed changes in patients' conditions, facilitating timely adjustments to care plans to optimize patient well-being.
  • Actively encouraged and facilitated patient independence and personal growth by aiding in daily tasks, empowering them to develop within their capacities and promote autonomy.
  • Demonstrated leadership by serving as a preceptor, offering guidance and mentorship to new team members, enabling their smooth integration and fostering their professional development within the pediatric home health care realm.

Education

Associate of Science - Nursing

Galen College of Nursing
Sarasota, FL
12.2025

High School Diploma -

Montoursville Area High School
Montoursville, PA
06.2013

Skills

  • Emergency Procedures: Proficiency in responding to emergencies, such as code situations, rapid response calls, and trauma care
  • Patient Assessment: Skilled in rapid and precise patient evaluation, adept at interpreting vital signs and conducting immediate point-of-care testing to expedite accurate treatment
  • Medical Procedures: Seasoned in crucial emergency procedures, including IV insertion, phlebotomy, splinting, and wound care, ensuring prompt and proficient patient care delivery
  • Equipment Handling: Competence in using medical equipment, including EKG machines, point-of-care testing devices, and other emergency-related tools
  • Critical Thinking: Demonstrates exceptional ability to swiftly prioritize and make decisive decisions amidst intense and dynamic situations, ensuring optimal patient outcomes
  • Communication: Highly effective in fostering seamless communication among patients, families, and healthcare teams, facilitating coordinated and efficient care during critical incidents
  • Teamwork: Collaborative team player adept at seamlessly integrating within a multidisciplinary environment, ensuring comprehensive and coordinated patient care
  • Adaptability: Maintains professional composure and agility in navigating the fast-paced and unpredictable nature of the Emergency Department
  • Patient Care: Provides compassionate and proficient patient care, prioritizing safety, comfort, and support in daily activities to enhance the patient experience
  • Charting and Documentation: Proficient in meticulous and timely documentation practices, ensuring accurate patient records, continuity of care, and compliance with stringent healthcare regulations

Certification

  • CNA Florida License (Pending): Demonstrated proficiency by passing written and clinical exams on 11/17/23. Currently awaiting official certification documentation in the mail, affirming completion of all requirements for Certified Nursing Assistant (CNA) licensure in Florida.
  • BLS/CPR Certified: Possess current certification in Basic Life Support (BLS) and CPR, demonstrating proficiency in life-saving interventions and immediate emergency care techniques.

Timeline

Patient Care Technician Specialist

UPMC Susquehanna: Williamsport Regional Medical Center
03.2022 - 09.2023

Patient Care Technician

UPMC Susquehanna: Williamsport Regional Medical Center
12.2020 - 03.2022

Home Health Aide

Bayada Pediatrics
03.2017 - 10.2021

Associate of Science - Nursing

Galen College of Nursing

High School Diploma -

Montoursville Area High School

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Heidi Reinhard