Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Roe

Appleton,WI

Summary

Dedicated professional with a strong background as a Special Education Paraprofessional at Appleton Area School District, skilled in student supervision and behavior management. Proven ability to foster positive relationships and enhance learning environments through effective communication and teamwork, ensuring student success and well-being. Committed to achieving IEP goals and supporting diverse needs.

Overview

9
9
years of professional experience

Work History

Special Education Paraprofessional

Appleton Area School District
10.2020 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Established professional relationships with parents and other teachers to increase rapport and support.

Patient Services Representative

Primary Care Associates of Appleton Ltd
09.2019 - 10.2020
  • Assisted patients in filling out check-in and payment paperwork.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Childcare Lead

YMCA Of The Fox Cities
01.2016 - 09.2019
  • Greeted and welcomed families upon arrival, initiated appropriate paperwork and communicated expectations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cared for children by creating positive relationships and fulfilling daily care-taking duties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Documented in and out times for various children/families and maintained proper balances.

Education

Hermantown Senior High School
Hermantown, Minnesota

Skills

  • Student supervision
  • Nonverbal communication
  • Personal hygiene assistance
  • Decision-making
  • Activity management
  • IEP goals
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Organizational skills

Timeline

Special Education Paraprofessional

Appleton Area School District
10.2020 - Current

Patient Services Representative

Primary Care Associates of Appleton Ltd
09.2019 - 10.2020

Childcare Lead

YMCA Of The Fox Cities
01.2016 - 09.2019

Hermantown Senior High School

Similar Profiles

CREATE PROFILE
Heidi Roe