Heidi Russell
Killeen
Summary
Dependable and versatile professional with extensive experience in childcare, education, and facility maintenance. Strong background in classroom support, behavior management, curriculum planning, and custodial operations. Skilled in communication, teamwork, and maintaining safe, organized environments for children, staff, and families. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Cleaning & Maintenance Worker
Stone Tree Golf Club
Killeen
08.2025 - Current
- Perform facility cleaning, upkeep, and grounds support.
- Ensure a clean, safe, and organized environment for staff and guests.
Assistant Director / After School Program Supervisor
Extreme Gymnastics
Killeen
06.2025 - Current
- Oversee daily operations of the after-school program.
- Develop lesson plans, curriculum activities, and child observations.
- Maintain a safe, engaging environment and communicate effectively with parents.
Head Start Teacher
Central Texas 4C Head Start
Temple
06.2022 - 06.2025
- Delivered developmentally appropriate curriculum for preschool children.
- Supported IEP goals, behavior plans, and individualized learning needs.
- Built strong relationships with families and maintained a structured classroom.
After School Teacher
Memorial Baptist Church
Killeen
05.2022 - 04.2025
- Developed engaging lesson plans for diverse groups of children.
- Developed engaging lesson plans for diverse age groups in after-school program.
- Organized community events to encourage family involvement and support for the program.
- Mentored students in academic subjects to enhance their learning experience.
- Implemented classroom rules and regulations in order to maintain order during class time.
Head Janitor
Columbia Public Schools
Columbia
03.2021 - 06.2022
- Supervised daily cleaning operations across multiple facilities.
- Trained custodial staff on safety protocols and equipment use.
- Coordinated schedules for custodial staff to optimize workflow efficiency.
- Assigned tasks to custodial staff members based on their abilities and expertise.
- Established positive working relationships with staff, supervisors and building occupants.
- Provided assistance with special events held at the facility such as set-up, breakdown of chairs, tables, stages.
- Investigated complaints from visitors regarding custodian service quality.
- Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
Custodian
Janesville School District
Janesville
05.2013 - 05.2022
- Supervised custodial staff to maintain cleanliness and safety in facilities.
- Trained new employees on safety protocols and operational procedures.
- Managed staff schedules to optimize workflow and resource allocation.
- Coordinated team meetings to address performance issues and share updates.
- Monitored inventory levels to support supply chain management initiatives.
- Facilitated conflict resolution among team members to maintain a positive environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
telephone sales
nu-tech
Roscoe
02.2008 - 03.2011
- Assisted customers with product selection and inquiries.
- Maintained product displays to enhance visual appeal.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to ensure smooth operations.
- Supported inventory management through stock replenishment.
- Engaged customers to promote loyalty programs and services.
- Educated customers on product features and benefits.
- Handled customer complaints and resolved issues effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Psychology & Sociology Coursework
Upper Iowa University
Janesville, WI05-2012
Associate Degree - Early Childhood Education
Blackhawk Technical College
Janesville, WI04-2008
Skills
- Childcare & classroom management
- Lesson planning & curriculum support
- Behavior management
- Parent & family communication
- Special education support
- Safety & crisis response
- Team leadership
- Communication
- Training & development
- Payroll
- Accounting
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Janitorial & facility maintenance
- Cleaning and grounds support
- Facility maintenance
- Cleaning protocols
- Team supervision
- Workflow optimization
- Inventory management
- Customer service
- Time management
- Problem solving
- Effective communication
- Relationship building
- Attention to detail
Skills
Childcare & classroom management, Lesson planning & curriculum support, Behavior management, Parent & family communication, Special education support, Safety & crisis response, Team leadership, Communication, Training & development, Payroll, Accounting, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Janitorial & facility maintenance, Cleaning and grounds support, communications with staff and outside sources.
Timeline
Cleaning & Maintenance Worker
Stone Tree Golf Club
08.2025 - Current
Assistant Director / After School Program Supervisor
Extreme Gymnastics
06.2025 - Current
Head Start Teacher
Central Texas 4C Head Start
06.2022 - 06.2025
After School Teacher
Memorial Baptist Church
05.2022 - 04.2025
Head Janitor
Columbia Public Schools
03.2021 - 06.2022
Custodian
Janesville School District
05.2013 - 05.2022
telephone sales
nu-tech
02.2008 - 03.2011
Psychology & Sociology Coursework
Upper Iowa University
Associate Degree - Early Childhood Education
Blackhawk Technical College