Iyana Jackson
Summary
Dedicated and compassionate healthcare and customer service professional with hands-on experience in hospital settings, home healthcare, childcare, and call center environments. Skilled in patient care, client communication, documentation, and working efficiently in fast-paced settings. Strong work ethic, dependable, and committed to providing high-quality service and support. Seeking an opportunity to contribute professionalism, empathy, and teamwork to a growing organization.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald’s
08.2016 - 01.2019
- Assisted patients with daily living activities, ensuring comfort and support.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Collaborated with healthcare team to implement patient care plans effectively.
PCT
St Peter’s Hospital
12.2024 - 11.2025
- Assisted patients with daily living activities, ensuring comfort and support.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Collaborated with healthcare team to implement patient care plans effectively.
Customer Service Representative
Maximus
07.2024 - 12.2024
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding services, ensuring accurate information delivery.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty levels.
- Maintained detailed records of customer interactions in CRM software for future reference.
Toddler Teacher
Kindercare
03.2022 - 01.2023
- Developed and implemented engaging lesson plans tailored to toddler developmental milestones.
- Fostered a nurturing environment that encouraged social interaction and emotional growth among students.
- Collaborated with parents to discuss child progress, addressing concerns and providing guidance on developmental activities.
- Monitored children's behavior, implementing positive reinforcement strategies to encourage constructive interactions.
- Maintained classroom organization, ensuring safety protocols adhered to for optimal learning conditions.
- Participated in professional development workshops to enhance teaching techniques and stay current with early childhood education trends.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
Call Center Representative
Child Support Office
01.2020 - 04.2020
- Assisted clients in understanding child support processes and requirements.
- Handled inbound inquiries, providing accurate information and support to parents and guardians.
- Maintained detailed records of interactions to ensure compliance with policies and procedures.
- Collaborated with team members to improve response times and customer satisfaction ratings.
PCA
All Metro Health Care Agency
04.2019 - 11.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care observations and updates in electronic health records.
- Collaborated with healthcare teams to create personalized care plans for patients.
Education
GED -
EOS
Troy, NYSkills
- Patient Care & Vital Signs Monitoring
- Customer Service
- Medical Documentation
- Call Center Operations
- Infection Control Practices
- Communication & Interpersonal Skills
- Time Management
- Team Collaboration
- Childcare & Classroom Management
Timeline
PCT
St Peter’s Hospital
12.2024 - 11.2025
Customer Service Representative
Maximus
07.2024 - 12.2024
Toddler Teacher
Kindercare
03.2022 - 01.2023
Call Center Representative
Child Support Office
01.2020 - 04.2020
PCA
All Metro Health Care Agency
04.2019 - 11.2019
Crew Member
McDonald’s
08.2016 - 01.2019
GED -
EOS