Gabriel Sandoval
Toledo,OH
Summary
Professional healthcare worker and provider for customer service that is well experienced in drawing blood, handling blood samples, and communicating with people. Strong skills that will be presented are team collaboration, being diligent on tasks, adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high quality work. Dependable and prepared to contribute to patient care, well mannered experiences, and diagnostic accuracy.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Crew Member
Wendy's Restaurant
1410, East Alexis Road, 43612,Toled, Ohio
06.2020 - 10.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cashier
Meijer
Toledo, OH
11.2023 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Phlebotomist
CSL Plasma
Toledo, OH
12.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Providing assistance with coworkers venipunctures if needed adjustments
Education
Associate of Science - Pre-Surgical Technologist
Owens Community College
05.2026
High School Diploma -
Whitmer Senior High School
05.2023
Skills
- Food Preparation
- Inventory Restocking
- Customer Engagement
- Cleaning and Sanitizing
- Safe Food Handling
- Customer Service
- Problem-Solving
- Telephone Etiquette
- Clear Communication
- Verbal and Written Communication
- Cleaning
- Hospitality Service Expertise
- Product Promotion
- Safe Vehicle Operation
- Valid Driver's License
- Time Management
- Store Opening and Closing
- Crew Leadership
- Cash Handling
- Performance Improvement
- Teamwork and Collaboration
- Stocking and Replenishing
- Production Line Work
- Heavy Lifting
- Infection Control
- Patient Confidentiality
- Paperwork Processing
- Data Entry
- Recording Data
- HIPAA
- Health Education
- Patient Support
- Patient Care
- Feeding Assistance
- Patient Education
- Patient Observation
- Infection Prevention
- Emergency Response
- Sterilization Techniques
- Specimen Collection
- Mobility Assistance
- Vital Signs Monitoring
- Healthy Meal Preparation
- Clinical Training
- Hospice and Palliative Care
- Blood Glucose Monitoring
- Adaptable
- Corrective Action Planning
- Patient Services
- Infection Control Standards
- Data Collection
- Medical Equipment Operation
- Heart Monitoring
- Medical History Recording
- Treatment Documentation
- Patient Positioning
- Work Coordination
- Injury and Illness Treatment
- Medical Equipment Usage
- Cardiac Defibrillation
- Equipment Transport
- First Aid
- Venipuncture Procedures
- First Aid and CPR
- Medical Terminology
- Spanish Fluency
- Decision-Making
- Relationship Building
- PPE Use
- Patient Lifting
- Direct Patient Care
- Electronic Charting
- Conducting Intakes
- Patient-Focused Care
- Quality Assurance
- Documenting Behaviors
- Indirect Patient Care
- Transporting Patients
- Medical Terminology Knowledge
- Reliable Team Player
- Preparing Meals
- Patient Management
- Compassionate
- Collecting Vital Signs
- Valid Ohio Driver's License
- Recording Vital Signs
- Order of draw
- Sample and specimen collection
- Butterfly needle technique
- Blood collection techniques
- Health education
- Personal protective equipment usage
- Medical terminology
- Proper labeling
- Anatomy and physiology
- Multitasking Abilities
- Time management
Certification
- Certified Phlebotomist, NHA - 05/11/2023
- Certified Patient Care Technician , NHA - 05/12/23
- Certified First aid , American Red Cross - 05/12/2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Phlebotomist
CSL Plasma
12.2023 - Current
Cashier
Meijer
11.2023 - 12.2023
Crew Member
Wendy's Restaurant
06.2020 - 10.2023
Associate of Science - Pre-Surgical Technologist
Owens Community College
High School Diploma -
Whitmer Senior High School