Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Sanchez

Saint Paul,MN

Summary

Dynamic Training Coordinator at Octapharma Plasma Inc. with expertise in e-learning development and schedule management. Successfully enhanced employee performance and increased company KPI statistics in less than 6 months through tailored training programs, ensuring compliance with FDA regulations. Bilingual in Spanish and English, I effectively liaised with coordinators across 13 states to streamline processes and improve operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Training Coordinator

Octapharma Plasma Inc.
04.2024 - Current
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Enhanced employee performance by developing and implementing comprehensive training programs to improve company KPIs.
  • Ensured all employee medical licenses were compliant with state guidelines and regulations.
  • Acted as a liaison between QA team to review and audit all training documentation was accurate and compliant.
  • Onboarded new employees to company training resources and helped navigate all the software the company utilized.


Physician Substitute

Octapharma Plasma Inc.
03.2022 - Current
  • Performed medical evaluations, educated and counseled donors on abnormal test results, and provided emergency care for severe donor reactions.
  • Evaluated patient medical histories to assess donor suitability, obtained vital statistics, and performed finger sticks for hematocrit readings.
  • Collaborated with center physicians to communicate donor suitability, abnormal lab results, and post-care for severe 911 emergencies.
  • Streamlined patient scheduling by managing appointments efficiently, phone calls and accommodating walk-ins.

Senior Phlebotomist

Octapharma Plasma Inc.
02.2020 - Current
  • Served as a knowledgeable resource for donors regarding plasmapheresis procedure, ensured donor safety, lab tests, ensuring they felt informed and comfortable throughout the process.
  • Maintained procedural SOP compliance, good manufacturing practices and FDA guidelines
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.
  • Improved safety standards through consistent adherence to infection control protocols and proper disposal of biohazardous materials.
  • Supported center operations by assisting with inventory management and ordering supplies as necessary to maintain adequate stock levels.

Education

- EMT

Century College
White Bear Lake, MN
12-2021

High School Diploma -

Harding Senior High
Saint Paul
06-2016

Skills

  • Microsoft, Cornerstone, SmartSolve, UKG
  • Coaching and mentoring
  • Presentation
  • Emergency management

  • Employee coaching
  • Staffing and workflow planning
  • Retention events
  • E-learning development

Certification

Minnesota Emergency Medical Services Regulatory Board, Basic Life Support (CPR/AED)

Timeline

Training Coordinator

Octapharma Plasma Inc.
04.2024 - Current

Physician Substitute

Octapharma Plasma Inc.
03.2022 - Current

Senior Phlebotomist

Octapharma Plasma Inc.
02.2020 - Current

Minnesota Emergency Medical Services Regulatory Board, Basic Life Support (CPR/AED)

- EMT

Century College

High School Diploma -

Harding Senior High
Heidi Sanchez