Heidi Sanchez
Saint Paul,MN
Summary
Dynamic Training Coordinator at Octapharma Plasma Inc. with expertise in e-learning development and schedule management. Successfully enhanced employee performance and increased company KPI statistics in less than 6 months through tailored training programs, ensuring compliance with FDA regulations. Bilingual in Spanish and English, I effectively liaised with coordinators across 13 states to streamline processes and improve operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Coordinator
Octapharma Plasma Inc.
04.2024 - Current
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Enhanced employee performance by developing and implementing comprehensive training programs to improve company KPIs.
- Ensured all employee medical licenses were compliant with state guidelines and regulations.
- Acted as a liaison between QA team to review and audit all training documentation was accurate and compliant.
- Onboarded new employees to company training resources and helped navigate all the software the company utilized.
Physician Substitute
Octapharma Plasma Inc.
03.2022 - Current
- Performed medical evaluations, educated and counseled donors on abnormal test results, and provided emergency care for severe donor reactions.
- Evaluated patient medical histories to assess donor suitability, obtained vital statistics, and performed finger sticks for hematocrit readings.
- Collaborated with center physicians to communicate donor suitability, abnormal lab results, and post-care for severe 911 emergencies.
- Streamlined patient scheduling by managing appointments efficiently, phone calls and accommodating walk-ins.
Senior Phlebotomist
Octapharma Plasma Inc.
02.2020 - Current
- Served as a knowledgeable resource for donors regarding plasmapheresis procedure, ensured donor safety, lab tests, ensuring they felt informed and comfortable throughout the process.
- Maintained procedural SOP compliance, good manufacturing practices and FDA guidelines
- Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.
- Improved safety standards through consistent adherence to infection control protocols and proper disposal of biohazardous materials.
- Supported center operations by assisting with inventory management and ordering supplies as necessary to maintain adequate stock levels.
Education
- EMT
Century College
White Bear Lake, MN12-2021
High School Diploma -
Harding Senior High
Saint Paul06-2016
Skills
- Microsoft, Cornerstone, SmartSolve, UKG
- Coaching and mentoring
- Presentation
- Emergency management
- Employee coaching
- Staffing and workflow planning
- Retention events
- E-learning development
Certification
Minnesota Emergency Medical Services Regulatory Board, Basic Life Support (CPR/AED)
Timeline
Training Coordinator
Octapharma Plasma Inc.
04.2024 - Current
Physician Substitute
Octapharma Plasma Inc.
03.2022 - Current
Senior Phlebotomist
Octapharma Plasma Inc.
02.2020 - Current
Minnesota Emergency Medical Services Regulatory Board, Basic Life Support (CPR/AED)
- EMT
Century College
High School Diploma -
Harding Senior High
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