Heidi Solem
Encinitas,CA
Summary
Obtain a position where I can maximize my customer service skills and utilize my expertise in the hospitality industry. Dedicated and hard working employee with management experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Stewardess
DRAGINFISH
Ft. Pierce, FL
01.2020 - 02.2022
- Managing the interior team.
- Guest service, liaise with guests, serve meals, tend the bar.
- Liaison for all customer inquires
- Assisted with inventory management Liaise wit
- Set Steward/Stewardess schedules for cleaning and setting the galley for meal service
- Flower and table decorations.
- Maintenance and cleaning of the interior.
- Accounting and managing budgets
- Interior crew hiring, training and management
Bar Manager
D STREET
Encinitas, CA
01.2018 - 11.2019
- Achieved and sustained highest sales average
- Thoroughly set up and broke down bar daily
- Provided friendly and attentive service under high volume pressure
- Responsible for maintaining inventory and stock levels on a weekly basis
- Established regular clientele relationships
Hammer
Powerstop
Gunnison, CO
01.2017 - 07.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Worked flexible hours; night, weekend, and holiday shifts.
Office Manager
S&D Plumbing & Property Management
Gunnison, CO
12.2014 - 06.2016
- In charge of scheduling jobs
- Responsible for cleaning rental properties
- Answered and returned all phone calls regarding potential and current jobs
- Prepared and delivered invoices
Server/ Bartender
Wooden Nickel Steakhouse
Crested Butte, CO
11.2011 - 03.2013
- Performed fine dining food and beverage service
- Completed weekly liquor order
- Maintained and cleaned facilities
- Worked well with a close knit team
Bartender
Waterfront Bar and Grill
San Diego, CA
07.2010 - 10.2011
- Mixed drinks and tended bar
- Operated cash register
- Served and bussed tables
VIP Host
N9NE Group/ Light Group
Las Vegas, NV
06.2006 - 06.2010
- Responsible for escorting high end clientele to their tables
- Made reservations for bottle service
- Maintained a professional and confidential rapport with celebrities
- Tended to and anticipated all guest needs
Education
Bachelor of Science - Marketing
Western State College of Colorado
Gunnison, CO06.2015
Certification
Western Food Safety – September 2022 Serv-Safe Certified Trained in National Health Regulations and Codes Vast knowledge of most POS systems
Cicerone Certified
Timeline
Chief Stewardess
DRAGINFISH
01.2020 - 02.2022
Bar Manager
D STREET
01.2018 - 11.2019
Hammer
Powerstop
01.2017 - 07.2017
Office Manager
S&D Plumbing & Property Management
12.2014 - 06.2016
Server/ Bartender
Wooden Nickel Steakhouse
11.2011 - 03.2013
Bartender
Waterfront Bar and Grill
07.2010 - 10.2011
VIP Host
N9NE Group/ Light Group
06.2006 - 06.2010
Bachelor of Science - Marketing
Western State College of Colorado
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