Heidi Santillan

• 3 years of experience in the Emergency Room

Part of their chest pain /trauma team.

• Stocked phlebotomy cart or carrier with appropriate supplies.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Reviewed patient records for accuracy and completeness.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Performed laboratory tests to assist physicians in diagnosis.
• Assisted in training and onboarding new phlebotomists.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Reviewed and processed requisitions for laboratory tests.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assigned tasks and directed team of office clerks.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Created reports, presentations and other materials for executive staff.
• Created organized filing system to manage department documents.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

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• Created and optimized employee schedules to secure proper coverage for all shifts.
• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
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• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Managed customer complaints and rectified issues to complete satisfaction.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Monitored reservations to track incoming parties and special events.
• Take care of payroll and make sure everyone gets paid on time