Heidi Scarlett

• Create and teach fitness choreography.
• Cultivate lasting rapport with participants.
• Educate and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Create and implement individualized fitness programs to meet client goals, physical abilities and inspirations.
• Stay current with CPR and first aid certification.
• Achieve client retention through motivation and creating a supportive and happy environment.
• Lead ballet, pilates, core strength and sculpt classes.
• Collaborated with other fitness professionals to develop and implement new programs.

Fossil Casting and excavating

• Excavate and cast fossils
• Support a rotating paleontology team in the field.
• Complete forms and documents related to site location, soils and fossil fragment placement.
• Prepare fossils in lab, remove rock and soils from fossils, repair and reconstruct bones with detail and precision.

• Greeted guests, collected guest information, guide guests
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Developed long-term relationships with guests to increase opportunities for repeat business.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Took initial drink orders and relayed information to wait or bar staff.
• Seated patrons based on guest preferences and seating availability.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Prepared and decorated restaurant for special occasions and holidays.
• Promoted business loyalty by fostering positive customer relationships.

• Greeted customers, discussed specials, and took orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.