Heidi Schmidt
Spokane,WA
Summary
Dynamic professional with a proven track record at R1 RCM, excelling in cash posting and reconciliation. Demonstrates strong leadership and data entry proficiency, driving process improvements that enhance operational efficiency. Adept at multitasking and maintaining accuracy, ensuring compliance with HIPAA while delivering exceptional service in fast-paced environments.
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records, and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
17
17
years of professional experience
Work History
Cash Posting Specialist
R1 Rcm
Spokane, WA
04.2022 - 09.2025
- Reconciled discrepancies in payment transactions, enhancing accuracy and consistency.
- Collaborated with billing department to resolve payment-related inquiries promptly.
- Contributed to process improvement initiatives aimed at increasing operational efficiency within the revenue cycle management team.
- Maintained strict confidentiality of patient data and financial information, adhering to HIPAA regulations and company policies.
Patient Care Coordinator
Empire Eye Physicians P S
Spokane Valley, WA
03.2019 - 04.2022
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed patient inquiries, providing accurate information and support for care processes.
- Facilitated communication between healthcare providers and patients, ensuring seamless care transitions.
- Developed and maintained electronic health records, enhancing data accuracy and accessibility.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff on operational procedures and software systems to ensure compliance and efficiency.
Provider Relations Representative
Premera Blue Cross Of Washington
Spokane, WA
11.2008 - 01.2009
- Facilitated provider onboarding processes to ensure compliance with industry standards.
- Collaborated with cross-functional teams to resolve provider inquiries and enhance service delivery.
- Analyzed provider performance data to identify trends and recommend improvements in service engagement.
- Developed training materials for new staff, enhancing understanding of provider relations protocols.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
Education
High School Diploma -
John R. Rogers
Spokane, WASkills
- Leadership qualities
- Data entry proficiency
- Office administration
- Multitasking
- Microsoft office
- Microsoft Excel
- Balance reconciliations
- Scheduling
- Accuracy and speed
Timeline
Cash Posting Specialist
R1 Rcm
04.2022 - 09.2025
Patient Care Coordinator
Empire Eye Physicians P S
03.2019 - 04.2022
Provider Relations Representative
Premera Blue Cross Of Washington
11.2008 - 01.2009
High School Diploma -
John R. Rogers