Heidi Skordos
Denver,CO
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Elavon
10.2022 - Current
- Improved product functionality by conducting thorough market research and competitor analysis.
- Streamlined product development processes for faster release cycles and better user experience.
- Optimized software performance with rigorous testing protocols and iterative design modifications.
- Developed comprehensive product roadmaps, guiding cross-functional teams toward shared objectives.
- Enhanced team collaboration, implementing agile methodologies for more effective project management.
Assistant Bank Manager
U.S. Bank
01.2020 - 10.2022
- Streamlined banking operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Mentored junior staff members, fostering professional development and growth within the team.
- Collaborated with bank management to develop strategic plans for business growth and expansion.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
Banker
U.S. Bank
06.2017 - 01.2020
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ12.2024
Associate of Science - Criminal Justice
Arapahoe Community College
Littleton, CO05.2016
High School Diploma -
Thunderridge High School
Highlands Ranch, CO05.2014
Skills
- Business Process Improvement
- Stakeholder Communication
- Product Lifecycle Management
- Sprint Planning
- Market Research and Analysis
- API Integration Management
- Agile Methodologies
- Project Management
Certification
- CPM - Certified Product Manager
Timeline
Technical Product Manager
Elavon
10.2022 - Current
Assistant Bank Manager
U.S. Bank
01.2020 - 10.2022
Banker
U.S. Bank
06.2017 - 01.2020
Bachelor of Arts - Business Management
Arizona State University
Associate of Science - Criminal Justice
Arapahoe Community College
High School Diploma -
Thunderridge High School
Similar Profiles
Plamen BrandtPlamen Brandt
VP, Customer Success & Growth at ElavonVP, Customer Success & Growth at Elavon
Asha AliAsha Ali
Merch Terminal Support CSR at ElavonMerch Terminal Support CSR at Elavon
Anthony BagwellAnthony Bagwell
Regional Account Manager – Payment Processing at ElavonRegional Account Manager – Payment Processing at Elavon
Jake BoltonJake Bolton
Assistant Vice President Credit & Risk Operations Manager at ElavonAssistant Vice President Credit & Risk Operations Manager at Elavon
Alexi PetersenAlexi Petersen
Production and Hospitality Assistant at Vilar Performing Arts CenterProduction and Hospitality Assistant at Vilar Performing Arts Center