Heidi Strength
Pascagoula,MS
Summary
Talented Operations Manager bringing six plus years of experience in directing multiple large-scale programs, overseeing million dollar plus total budgets, and a demonstrated record of accomplishment in vector control. Successful in collaborating with colleagues, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Proven success in overseeing all areas of daily operations and making effective operational decisions to positively impact business direction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
VDCI A Rentokil Company
09.2017 - Current
- Manages multiple municipal and industrial contracts
- Manages scheduling, training and inventory control
- Recruits, hires and trains crew members on application of all phases of an integrated mosquito management program, customer relations and customer service
- Addresses customer concerns with suitable solutions
- Supports accident investigations and prepares related paperwork
- Supervises all phases of an integrated mosquito management program
- Motivates and evaluates personnel for performance improvement and goal achievement
- Maintains payroll for employees, completes expense reports and approvals
- Orders chemicals and all other products needed
- Maintains all licenses and certifications required
- Creates and maintains databases for pesticides records
- Maintains positive relationships with contract monitors and citizens
- Implements and maintains safety protocol and meetings
Mosquito Technician
MS Mosquito Control
04.2012 - 09.2017
- Followed all company protocols when applying pesticides
- Utilized appropriate protective gear and equipment during application
- Detailed every job in a well-written report
- Performed routine maintenance on equipment
- Adult surveillance, trapping, virus surveillance and identification of mosquitoes
- Responded to citizens' complaints and service requests
- Used appropriate control technique for larvae
Personal Care Worker
Private Residence
07.2001 - 04.2010
- Maintained daily living standards by assisting client with personal hygiene needs and physical therapy
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Transported patient to medical, dental and personal care appointments
- Ambulated individual around home, public and medical locations
Office File Clerk
Mayfield Orthodontics
09.1997 - 09.1999
- Scanned and filed forms, reports, correspondence and receipts
- Retrieved requested files and delivered to appropriate personnel
- Pulled files for staff, management and third-party requests
- Maintained inventory of file room supplies such as paper products, stamps, folders and labels
- Performed receptionist duties
- Provided cleaning and errand services
- Created a master form file for all forms used in the office
Education
Associate of Arts - Human Services
Mississippi Gulf Coast Community College
Gautier, MS12.2011
Associate of Applied Science - Bachelor of Arts Preparatory
Mississippi Gulf Coast Community College
Gautier, MS12.2011
High School Diploma -
Pascagoula High School
Pascagoula, MS05.1998
Skills
- Great organization and prioritization skills
- Excellent use of judgement
- Ability to solve problems efficiently
- Tolerant, flexible, easily adjusts to different situations
- Ability to keep confidential information secure and confidential
- Goal oriented and motivated
- Excellent attention to detail
- Team Leadership
- Safety Oriented
Accomplishments
IPM Division Most Valuable Employee for VDCI A Rentokil Company 2020
American legion Post 160 Ladies Auxiliary Chaplain 2015-2018
American Legion Post 160 Chairwoman for Junior Auxiliary 2016-2018
Certification
- Commercial Applicator-Alabama Department of Agriculture & Industries
- Commercial Pesticide Applicator Permit-Alabama Department of Agriculture & Industries
- Commercial Applicator- Mississippi Bureau of Plant Industry
- Gulf Coast Safety Council 08 Basic Plus, 08PASC01, 08PASC02
- Transportation Worker Identification Credential (TWIC)
- Chevron Refinery (Pascagoula, MS), Enterprise Refinery (Pascagoula,MS), Kinder-Morgan Refinery (Pascagoula, MS), Georgia-Pacific (Brewton, AL) badge and training compliance
Timeline
Operations Manager
VDCI A Rentokil Company
09.2017 - Current
Mosquito Technician
MS Mosquito Control
04.2012 - 09.2017
Personal Care Worker
Private Residence
07.2001 - 04.2010
Office File Clerk
Mayfield Orthodontics
09.1997 - 09.1999
Associate of Arts - Human Services
Mississippi Gulf Coast Community College
Associate of Applied Science - Bachelor of Arts Preparatory
Mississippi Gulf Coast Community College
High School Diploma -
Pascagoula High School