Heidi Thieme
Fort Wayne,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Manager and Master Stylist
In Touch Salonspa
Fort Wayne, IN
08.2004 - Current
- Interviewed prospective employees.
- Helped create and run training for our apprenticeship and graduate program to train aspiring and licensed cosmetologists.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - Organizational Leadership And Supervison
Purdue Fort Wayne (IPFW)
Fort Wayne05-2011
Cosmetology
Anthis Career Center
Fort Wayne, IN05-2003
Skills
- Servant Leadership
- Problem-solving
- Dependable and responsible
- Attention to detail
- Conflict resolution
- Good Telephone Etiquette
- Hardworking
- Strong communication skills
- Time management
Earth Month
- Raising money every April to go towards the Hoosier Evironmental Council which included hosting an annual 5k from 2015-2018.
Foster Care
- My husband and I were heavily involved in the foster care community which started in 2015. We would collect items for journey bags which would be given to children who were removed from their homes and placed into foster care. We became licensed foster parents in 2016 through 2020.
Timeline
Manager and Master Stylist
In Touch Salonspa
08.2004 - Current
Associate of Science - Organizational Leadership And Supervison
Purdue Fort Wayne (IPFW)
Cosmetology
Anthis Career Center
Similar Profiles
Molly SoderlundMolly Soderlund
Receptionist at Juut SalonspaReceptionist at Juut Salonspa
Dalaney CarrDalaney Carr
Aesthetician at Avalon SalonSpaAesthetician at Avalon SalonSpa
Kit Yomota-KurlandKit Yomota-Kurland
Reservation Team Specialist at Juut SalonspaReservation Team Specialist at Juut Salonspa