Open To Work
Heidi THOMPSON
North Branford,CT
Work Preference
Summary
Dedicated Clinical Practice Manager specializing in patient care optimization and quality improvement. Expertise in staff recruitment and training, coupled with strong financial oversight, ready to enhance operational outcomes and elevate patient satisfaction.
Overview
2
2
Certification
12
12
years of professional experience
Work History
Clinical Practice Manager
UCONN Health Center
Farmington , CT
07.2014 - Current
- Optimized patient care delivery processes by managing clinical staff effectively.
- Resolved patient complaints regarding care, enhancing treatment experiences and satisfaction.
- Analyzed patient feedback to identify opportunities for service improvements.
- Recruited, hired, and trained new medical and facility staff to strengthen team capabilities.
- Oversaw assistants, technicians, and office administrators while providing mentoring and coaching.
- Administered fiscal operations including budget planning, expenditure authorization, and reporting coordination.
- Ensured efficient patient care by overseeing daily operations of clinical departments.
- Facilitated interdepartmental communication to boost collaboration and operational efficiency.
Education
Bachelor of Science - Healthcare Administration
Charter Oak State College
New Britain, CT08-2026
Skills
- Patient care management
- Operational oversight
- Quality improvement
- Financial oversight
- Staff recruitment
- Employee training
- Interdepartmental communication
Certification
- Certificate of Project Management
- Certified Six Sigma Yellow Belt
Timeline
Clinical Practice Manager
UCONN Health Center
07.2014 - Current
Bachelor of Science - Healthcare Administration
Charter Oak State College