Tamara Vinay
Belmont,USA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance
Overview
21
21
years of professional experience
Work History
Clinical Practice Manager
Whipple Avenue Pet Hospital
03.2022 - Current
- Streamlined appointment scheduling processes to minimize patient wait times and maximize provider availability.
- Improved employee morale through consistent recognition of individual accomplishments, fostering a positive work culture within the clinic.
- Managed budgets, financial reports, and resource allocation for optimal clinic performance.
- Conducted regular staff meetings, ensuring clear communication channels across all team members within the organization.
- Increased staff retention by creating a supportive work atmosphere and providing opportunities for professional growth.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to foster a collaborative environment.
- Implemented new clinical software systems to improve medical record management and enhance data-driven decision-making capabilities.
- Optimized clinic operations for improved patient care and staff efficiency through regular evaluations and updates.
- Reduced operational costs through effective supply chain management practices and vendor negotiations.
- Assessed facility needs), resulting in targeted improvements that enhanced both patient experience and workflow efficiency.
- Achieved regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Created and implemented organizational policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Operation Manager
Crunch Fitness
08.2015 - 03.2022
- Multiple Club Manager for 3 of our 4 largest facilities on the west coast with an average of 5000 members at each location; average staff size of 20-45 people
- Oversaw all Osha regulations, budgets, payroll, collections and facility needs
- Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques
- Balanced petty cash daily, made daily deposits, managed over/short reports and all revenue that came in through all departments (Operations, Fitness and Membership)
- Oversaw inventory; ordering, returns, discrepancies
- Processed purchase orders, created purchase orders; made sure all items being sold were within date and not expired
- Made up the schedules for both the Operations side and Membership
Nurse/Reception
Peninsula Pet Hospital
07.2013 - 08.2015
- Deep knowledge of the veterinary medicines and Animal Behavior
- Ability to handle multiline phone systems
- Ability to take phone calls, book appointments, and processing payments
- Ability to check clients in and out, answer phones, schedule maintain medical records accurately
- Outstanding communication and customer service skills
- Excellent Veterinary Clinical Skills
- Maximized the veterinarian's productivity by completing preparatory work for procedures and performing those procedures that did not require veterinarian assistance
- Performed sterilization of instruments and preparation of surgical packs
- Assisted in surgery
- Assisted outgoing clients by providing all necessary instructions, information and invoices, dispensing prescriptions per the veterinarian's instructions, selling retail products and scheduling future appointments
- Accurately filled prescriptions and applied my professional knowledge in answering client questions about the medications
- Surgical Assistant/ Dental assistant; experienced in orthopedic and dental procedures
- Supported chief veterinarian in surgery by preparing patients for procedures; ensuring cbc/blood chemistry where within normal range, administering pre-medications, sterilizing patient before procedure and administering post-medications
- Implemented microscopic exams: ear cytology, fungal cultures, differential blood smears, skin scrape, skin impressions, fecal analysis
- Administered medications and gathered blood, urine, or fecal samples for final diagnosis
Receptionist
San Carlos Pet Hospital
03.2010 - 07.2013
- Performed all administrative duties such as client check in and check out and answered all phone calls for the day practice and also the ER
- Prepared a record of the new patient’s vaccine’s history
- Scheduled all appointments for the clinic, ascertained the need of the visit and assisted them accordingly
- Managed the emails and the online pharmacy transactions
- Managed all the financial payments such as payables and receivables, compared the days transaction
- Monitored the check in and discharge of the patients, prepared electronic invoices for the same and the final prescriptions
- Scheduled appointments and conveyed all messages to the doctors and the staff
- Maintained the telephone lines (8) and answered all client inquires
- Was in charge of all ordering for hospital from food, to surgical supplies and drugs
- Met with Vendors for new products and built great professional relationships
Receptionist/Nurse
Animal Dental Clinic
06.2004 - 08.2010
- Scheduled all appointments for the clinic, ascertained the need of the visit and assisted them accordingly
- Hold restrain animals for procedures
- Filled prescriptions
- Records vital and monitored pets while procedures were being performed
- Performed all administrative duties such as client check in and check out and answered all phone calls
- Performed routine laboratory tests or Diagnostic test, such as taking and developing x-rays
- Administered medications, to animals as prescribed by veterinarian
Education
Associate of Science - Zoology/Animal biology
Foothill Collage
Los Altos Hills, CA01.2004
Skills
- Clinical leadership
- Patient safety
- Operational management
- Scheduling management
- Staff development
- Clinical supervision
- Employee performance
- Strategic business planning
- Policy and procedure development
- Staff management
- Schedule management
- Workflow management
- Continuous improvement
- Policy implementation
- Practice management
- Workflow planning
- Payroll administration
- Budget oversight
Accomplishments
Served as the top Operations Manager for four years on the West Coast for Crunch Fitness. Managed multiple locations and worked effectively with various personality types.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Practice Manager
Whipple Avenue Pet Hospital
03.2022 - Current
Operation Manager
Crunch Fitness
08.2015 - 03.2022
Nurse/Reception
Peninsula Pet Hospital
07.2013 - 08.2015
Receptionist
San Carlos Pet Hospital
03.2010 - 07.2013
Receptionist/Nurse
Animal Dental Clinic
06.2004 - 08.2010
Associate of Science - Zoology/Animal biology
Foothill Collage
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