Heidi Van Antwerp
Fort Myers,FL
Summary
Well-organized and goal-oriented Administrative Professional with proven track record of providing high levels of customer satisfaction in fast-paced environments. Known for keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Salon Support Staff
Studio RK Salon
Fort Myers, FL
03.2024 - 06.2024
- Provided administrative support for multiple stylists (45+) and supervisors, contributing to the smooth operation of the organization.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the salon.
- Enhanced customer satisfaction by having excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended training sessions to stay updated on procedures and services.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
Law Enforcement Officer
City of Champaign
Champaign, IL
06.2004 - 09.2016
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Assisted in implementing new procedures for patrol operations, enhancing effectiveness in preserving evidence.
Education
Illinois Police Certification - Law Enforcement
University of Illinois
Champaign-Urbana, IL09.2004
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL05.2001
Skills
- Multitasking Abilities
- Analytical Problem-Solving
- Organization and Time Management
- Proficient in Microsoft Office Suite
- Mature Demeanor in Professional Settings
- Meticulous Attention to Detail
- Active Listening and Communication
Timeline
Salon Support Staff
Studio RK Salon
03.2024 - 06.2024
Law Enforcement Officer
City of Champaign
06.2004 - 09.2016
Illinois Police Certification - Law Enforcement
University of Illinois
Bachelor of Science - Criminal Justice
Illinois State University