Heidi Vitug
Tax Relief Advocates
Long Beach,CA
33
years of professional experience
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Resolution Officer
1 Year 4 Months- Resolution Officer (commonly titled as a Tax Resolution Closer or Specialist) handles warm inbound leads to sell tax debt solutions like Offers in Compromise, Installment Agreements, and Penalty Abatements.
- Converted leads by closing warm, qualified inbound inquiries, maximizing client engagement without cold calling.
- Conducted consultations through confident phone or virtual meetings, effectively reviewing and addressing client tax debt concerns.
- Sold tailored IRS and state relief options, including Offers in Compromise (OIC), Installment Agreements, Currently Not Collectible (CNC), and Penalty Abatement, to meet diverse client needs.
- Overcome Objections: Handle client financial concerns or hesitations professionally without unnecessary price drops.
- Sales Skills: Comfortable selling high-ticket financial services with strong call control.
- Communication: Exceptional verbal and listening skills to explain complex debt options simply
Academic Program Coordinator
6 Years 2 Months- Planning and coordination of grant-funded and revenue-generating projects
- Oversaw planning and programming of grant-funded and revenue-generating projects; managed sales and service, grant, and gift accounts while developing, reviewing, analyzing, and reconciling monthly financial reports and budgets, resolving discrepancies in consultation with the 21CSLA Project Director. Managed and coordinated plan, implemented, and managed problematic, financial, and administrative activities of programs, projects, and event details Serve as liaison between agencies, facilities, and program participants for all the 21CSLA program activities supported by the role Established and maintained collaborative relationships with organizations and educational entities, providing leadership in fiscal support, program development, and project management.
- Coordinated academic program schedules, ensuring alignment with institutional goals and student needs.
- Developed and maintained relationships with faculty to support curriculum implementation and enhancements.
- Oversaw student recruitment initiatives, improving participation in academic offerings through targeted outreach strategies.
Admissions Representative
2 Years- Oversaw recruitment of students and assisted with enrollment processes to secure student success and retention.
- Coordinated with supporting departments for LAFS students regarding financial aid, housing, enrollment services, and military benefits.
- Developed and maintained relationships with prospective students to enhance enrollment.
- Conducted information sessions and campus tours, showcasing educational programs and facilities.
- Collaborated with marketing teams to create targeted outreach campaigns for diverse student populations.
Senior Admissions Representative
12 Years- Assisted students in applying for admission and educational benefits, completing placement/entrance exams, and scheduling online orientation courses; qualified and interviewed prospects to determine their needs and goals Facilitated the enrollment process for new students, motivated, recommended, and implemented skill-level courses for successful life-changing careers Presented the benefits of the institution during campus tours benefits of the institution during information gathering sessions and campus tours including a detailed overview of class offerings and accreditation requirements Promoted undergraduate degree and certificate programs to prospective students undergraduate degree and certificate programs to students to help meet educational and career goals Provided program and institute expectations for successful completion of the program Assisted with interviewing, recruiting, training, and mentoring of candidates through a 90-day program Increased enrollments through targeted communication with students via cold calls, referrals, and company-generated leads Created and marketed innovative solutions aligned with company branding and program offerings
- Guided prospective students through admissions processes, ensuring clarity and understanding of requirements.
- Developed strategic outreach initiatives to enhance recruitment efforts and increase enrollment rates.
- Evaluated student applications, analyzing qualifications and fit for programs offered by the university.
Director Of Customer Relations
10 Years- Organized all content-related aspects of courses relating to the Energy Sector, with an emphasis on deregulation and the intersection of government and energy production, transmission, and sales Developed content, recruited speakers, wrote and edited marketing collateral, and managed all on-site tasks, including the attendee networking components, of the multi-day, multi-speaker conferences Retained and expanded customer base by coordinating and producing valuable content articles, social media posts, case studies, multimedia content, and in-person experiences Developed positioning, messaging, and marketing collateral, launching plans for products and updates that effectively communicated value to customers Managed all aspects of events, ensuring well-attended and educationally relevant courses for attendees and sponsors Coordinated and executed logistical elements of all events including venue relations, negotiations, AV, and catering.
- Developed and implemented customer feedback systems to enhance service delivery.
- Led cross-functional teams to drive improvements in customer satisfaction and retention.
- Established strategic partnerships to optimize customer engagement initiatives and outreach programs.
Education
B.S. - Criminal Justice
A.S. - Business Administration
Graduate - High School Graduate
Skills
Program Management
Lead Conversion
Academic Coordination
Financial Solutions
Client Consultation
Cost management
Microsoft Suite Proficient
CampusVue Software
Event planning
Financial oversight
Sales Presentations
Customer relations
Cross-Functional Collaboration
Client Relationship Management
Self-directed
Team Leadership
Timeline
Resolution Officer
Tax Relief Advocates
04.2025 - CurrentRead More
Academic Program Coordinator
UCLA Center X
01.2019 - 03.2025Read More
Admissions Representative
Los Angeles Film And Recording School
01.2017 - 01.2019Read More
Senior Admissions Representative
Allied Business Schools American University
01.2005 - 01.2017Read More
Director Of Customer Relations
Infocast, Inc.
01.1994 - 01.2004Read More
Van Nuys High School
Graduate from High School Graduate
Read More
Allied American University
A.S. from Business Administration
Read More
Allied American University
B.S. from Criminal Justice
Read More