OMAR SERAJ
Irvine,USA
Summary
Sales professional with over $2 million in career sales, consistently exceeding performance goals in financial services and B2B environments. Recognized as a President's Club recipient for outstanding sales performance, leveraging consultative selling and relationship management to drive client satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Resolution Officer
TaxRise
Irvine, USA
02.2023 - 09.2025
- Closed 50-60 investigations and resolved 25-30 cases monthly, ensuring client satisfaction.
- Maintained up-to-date knowledge of changing tax laws and policies.
- Leveraged consultative selling techniques to close high-value IRS resolution contracts ranging from $500 to $40,000.
- Developed tax strategies for clients to optimize their financial situations.
- Achieved recognition as President's Club recipient for outstanding sales performance.
- Top 10 representative multiple times.
- Guided and supported teammates to meet sales goals, fostering collaboration and team success.
- Generated approximately $2 million in total sales.
- 60-100 calls daily.
Sales Account Manager
Eclipse California
Irvine, USA
05.2021 - 02.2023
- Cultivated and managed a portfolio of over 100 key accounts, driving repeat business and achieving a 95% client retention rate through proactive relationship management.
- Consistently outperformed sales objectives by implementing effective closing strategies and expanding client relationships within the territory.
- Created targeted outreach strategy that increased qualified lead generation by 15% within first quarter, enhancing sales pipeline.
- Prospected and onboarded approximately 20-30 new clients per week, consistently meeting and exceeding acquisition targets.
- Conducted door-to-door prospecting for Frontier Communications, AT&T, Nestle Water, Curt's Mobile Dog Grooming, and Dreamstyle Remodeling, driving client engagement and acquisition.
- Trained and mentored sales representatives, improving their performance and skill development through structured coaching sessions.
Kitchen Assistant Manager
Ameci Pizza
Irvine, USA
09.2014 - 04.2021
- Oversaw daily kitchen operations and directed 5-7 staff members, ensuring efficient service delivery and maintaining quality standards.
- Implemented new service protocols to enhance guest experience, leading to measurable improvements in satisfaction.
- Provided prompt and courteous food delivery services to residential locations, creating exceptional guest experiences.
- Trained new staff on proper use of kitchen equipment and safety protocols.
- Assisted in managing daily kitchen operations and staff schedules.
Marketing Intern
Beyond Fifteen Communications
Irvine, USA
09.2019 - 12.2019
- Developed content aimed at attracting potential customers and enhancing brand visibility.
- Produced informative and entertaining posts for clients including Toyo Tires, Frieda's Specialty Produce, Advantech, Grandma Lucy's Pet Food, and California Bank and Trust.
- Engaged with audience by responding to comments and questions across Facebook, Twitter, and Instagram.
- Drafted press releases and blog posts for client communication efforts.
Education
B.A. - Communication Studies, Public Relations, Business Marketing
California State University, Fullerton
Fullerton, CA01-2019
Skills
- Consultative Sales
- Closing
- Negotiation
- Sales prospecting
- Account Management
- Client Retention
- Business Development
- Pipeline Management
- Salesforce CRM
- Team Collaboration
- Objection Handling
Timeline
Resolution Officer
TaxRise
02.2023 - 09.2025
Sales Account Manager
Eclipse California
05.2021 - 02.2023
Marketing Intern
Beyond Fifteen Communications
09.2019 - 12.2019
Kitchen Assistant Manager
Ameci Pizza
09.2014 - 04.2021
B.A. - Communication Studies, Public Relations, Business Marketing
California State University, Fullerton