Heidi Wendt
Summary
Accomplished Senior Account Manager with a proven track record at Heritage Printing, enhancing client satisfaction and retention through exceptional service and strategic account management. Skilled in business development and negotiation, adept at fostering partnerships and driving revenue growth. Mentored junior staff, boosting company revenue by streamlining processes and leveraging excellent schedule management.
Overview
20
20
years of professional experience
Work History
Senior Account Manager
Heritage Printing
04.2010 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Streamlined account management processes, improving overall efficiency and productivity.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Account Manager
Lightburn
04.2005 - 03.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Assisted with accounts receivable procedures
Business Unit Manager
DSI Marketing (now Known As Aisle Logic)
09.2004 - 04.2006
- Responsible for two of DSI's major accounts, Cargill Meat Solutions and Tyson Foods.
- Communicated with 10-15 buyers from these organizations
- Managed 20-30 projects on a daily basis
- Facilitated critical deadlines through coordination with multiple vendors for Point-of-Sale, Print, Apparel and Advertising Specialties.
- Systems responsibility for online fulfillment system, which included item entry management, user profiles, order follow-up and inventory management.
- Collaborated with clients to coordinate key program launches for tradeshows, product introductions and promotions.
- Instrumental in the re-design of internal project management methodology.
Education
Bachelor of Arts - Marketing
Metropolitan State University
Saint Paul, MN05.1996
Associate of Arts - Marketing
Winona State University
Winona, MN05.1993
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
Timeline
Senior Account Manager
Heritage Printing
04.2010 - Current
Account Manager
Lightburn
04.2005 - 03.2007
Business Unit Manager
DSI Marketing (now Known As Aisle Logic)
09.2004 - 04.2006
Bachelor of Arts - Marketing
Metropolitan State University
Associate of Arts - Marketing
Winona State University
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