Heidi Westrick
Jenison,MI
Summary
Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
16
16
years of professional experience
Work History
Daycare Teacher Assistant
Edustaff
Jenison, MI
08.2021 - Current
- Organized a classroom of 12 children in daily activities
- Daily daycare program was a part of Jenison Early Education Center
- Managed to supply all children with supervision for full day of care
- Have a daily schedule to meet all your children’s needs
- Managed to assist in daily feeding times for scheduled breakfast and lunch times
Substitute Teacher
Edustaff
Grand Rapids, MI
10.2015 - 08.2017
- K-12 substitute teacher in elementary schools within Ottawa County
- Managed being a full time and part time sub when requested
- Properly executed lesson plans to provide continuity of learning in absence of regular teachers.
- Handled disciplinary action to maintain an orderly classroom environment
Administrative Assistant
ABC Coating
Wyoming, MI
03.2014 - 07.2014
- Emailing customers quotes for the sale of our products
- Filing for all office needs to keep track of billing purposes
- Taking care of all ups orders that need to be shipped out to all customers when needed
- Front office receptionist for all customers that come into the office
- Multiple use line phone experience
- Calculating daily production reports to put them together for all clients
- Daily invoice processing for all orders that are processed.
Real Estate Support, Administrative Assistant
Allianz Global Corporate and Specialty
Chicago, IL
01.2013 - 12.2013
- Extensive training in Microsoft Office Suite: word, excel, power point
- Renewed and edited corporate contracts to upload them to our intranet site
- Coordinated meetings with our vendors and clients
- Established reservations for corporate lunches and dinners
- Terminated corporate contracts with existing vendors
- Daily data entry for invoice tracking purposes, composing correspondence, and gathering data and information.
- Completed expense reports for supervisors’ approval for business purposes.
- Professional experience in a receptionist role with use of multi-line phone daily
- In charge of all operational support invoices and billing to process all invoices on a daily basis
- Experience with inter-office conference calls to establish communications with all employees
- Have training in web sharing meetings to connect with out of office personnel over the internet to share business ideas
- Cross trained in inter-office mail room facilities for daily mail procedures to sort, deliver and organize mail shipments
- Invoice processing trainer to establish other employees on the complete process
- Facilitate catering tasks to office personnel as business lunches within our office
- Filing experience related to confidential office documents
- Managed multiple tasks under pressure with ease
- Ordered all inter office supplies through our distributer online for inventory purposes
Banquet Server
Martha’s Catering
Grand Rapids, MI
02.2014 - 07.2013
- All set up and break down of every event that we work
- Unload all materials needed for each banquet
- Bartender for events to set up and break down of all bars for each event
- Server depending on the event to assist all guests with their needs
- Manage events when needed to help with any organization process
- Help with kitchen preparations for overall look to perfection for all food that is serv
Concierge Executive VIP
JW Marriott Chicago
Chicago, IL
10.2010 - 10.2012
- Trained to be a front desk agent for all check in/out requirements for all guest service
- Certified JW Marriott Wine Ambassador- monthly wine tastings and pairing of food for exclusivity VIP elite guests
- Executed pre- and post-assembly set up for daily food staging and ambiance
- Produced alcoholic beverage up-sells- increased overall revenue in liquor sales daily
- Organized the restock of all wine/liquor needs for the lounge daily
- Created positive VIP lounge customer satisfaction feedback
- Cross trained for front desk check in/ out when needed
- Made reservations for future guests if specific arrangements requested
- Maintained all client requests as a top priority on daily basis
- Bartended and served
- Persistent with clientele rapport to gain repeat business- followed JW customer service expectations
- Goal orientated to comply with guest satisfaction survey scores- 90% and above
- Cheese and wine paring knowledge in daily set up presentations
Education
Bachelor of Arts - History
Northeastern Illinois University
Chicago, IL05-2010
Skills
- Organization
- Project Management
- Communication
- Planning
- Good Listener
- Collaboration
- Adaptability
- Patience
- Cleaning and sanitizing
- Classroom organization
- Social development
- Early childhood development
- CPR training
- Activities planning
AWARDS
JW Marriott- Wine Ambassador & Theme Wine Events, Awarded “Outstanding Customer Service” via elite guest satisfaction survey within JW local acknowledgements within the US regions., “TIPS” certified (Under Alcohol and Food/Beverage Association)
Timeline
Daycare Teacher Assistant
Edustaff
08.2021 - Current
Substitute Teacher
Edustaff
10.2015 - 08.2017
Administrative Assistant
ABC Coating
03.2014 - 07.2014
Banquet Server
Martha’s Catering
02.2014 - 07.2013
Real Estate Support, Administrative Assistant
Allianz Global Corporate and Specialty
01.2013 - 12.2013
Concierge Executive VIP
JW Marriott Chicago
10.2010 - 10.2012
Bachelor of Arts - History
Northeastern Illinois University