Heidi Willson

Managed office operations from 2010 to 2015. Supported executive as administrative and personal assistant from 2015 to present. Coordinated office activities at Century Village Real Estate. Oversaw 10 agents in Century Village. Scheduled appointments. Processed commission and escrow deposits. Conducted compliance for 75 agents.

• Managed complex calendars and scheduling for owner to optimize time and resources.

• Processed ticket sales and managed cash transactions efficiently at box office.
• Assisted customers with inquiries, providing exceptional service and support.
• Coordinated event logistics and scheduling for seamless operation during events.
• Trained new staff on box office procedures and customer service standards.
• 
  

• Managed ticket sales and customer inquiries through point-of-sale systems.
• Trained new employees on operational procedures and customer service standards..
• Resolved customer issues promptly, improving overall satisfaction ratings.
• Collaborated with coworkers to ensure smooth operations during peak hours, providing exceptional customer service at all times.
• Improved overall accessibility of the venue by assisting patrons with special needs or requests, ensuring an inclusive experience for all guests.
• Developed efficient workflow processes to enhance ticket distribution accuracy.