Heidi Woods
Citrus Heights,CA
Summary
Experienced Assistant Community Director with a track record of maximizing occupancy rates and reducing turnover and delinquency through effective communication and skilled community management. Proficient in conflict resolution and maintaining positive connections with tenants to ensure current accounts and minimize undesirable behaviors. Proactive professional with over 20 years of experience in cultivating strong client relationships. Skilled communicator with robust presentation, demonstration, and public speaking abilities across various mediums. Capable group facilitator with demonstrated leadership and organizational skills, adept at leading others in high-pressure situations.
Overview
28
28
years of professional experience
Work History
Asst. Community Director
FPI Management
06.2024 - Current
- Assistant Community Director for Somersett Hills property with 124 units.
- CD & ACD coverage only that proudly boasts a 98-100% occupancy for the last year.
- Very happy residents and ownership.
- DQ always below $100.
- Covered multiple properties in need of management coverage while managers have been out on leave.
- Reduced DQ for coverage sites up to 65% while helping out.
- Knowledge of move-out disposition processing and collections.
- Brought community's resident liability coverage from 85 to 100% compliance in first 3 months, and have maintained compliance since.
- Handled all notices for property.
Leasing Consultant
BGSF
05.2024 - 06.2024
- Current and potential resident point of contact and communication.
- Property Tours.
- Follow up with leads on Knock.
- Resident look-up and work orders on Yardi.
- Communicate applicant questions and concerns to CD/ACD.
- Fielding current resident reports, maintenance requests, and emergencies.
- Appointment setting/calendaring.
- VCR report navigation.
Administrative Assistant
tkMomentum
03.2023 - 09.2023
- Developed and oversaw Individual Service Plans (ISPs) for new clients, ensuring privacy in every aspect.
- Researched and compiled the company's inaugural community services resource guide to assist clients.
- Offered job coaching for clients at the state agency as required.
Disability Navigator/Guardian
IHSS and Private Care
11.2005 - 03.2023
- Demonstrated exceptional decision-making abilities with the mandate and legal authority to make critical decisions concerning legal, medical directives, and end-of-life matters.
- Advocated for and made decisions regarding Individualized Education Programs (IEPs) and medical directives.
- Collaborated closely with attorneys from Community Advocacy for Special Education to ensure proper handling and procedures related to the school district's offer of Free Appropriate Public Education.
- Managed various responsibilities including budgeting, scheduling, homeschooling, organizing meetings, medical appointments, and maintaining medical and educational records.
Outside Sales Representative
Rusel Stover Chocolates
02.2005 - 11.2005
- Self-managed, home-based outside sales representative, responsible for creating and adhering to weekly appointments/schedule.
- Negotiated holiday sales with management and District Managers.
- Facilitated retail placement for schematics and plan-o-gram, ensuring optimal visual point-of-purchase merchandising.
- Handled credits and order writing, as well as preparing weekly, monthly, and quarterly reports.
- Managed documentation and maintenance for company vehicles.
Internet Administrator
Manheim San Francisco Bay
05.2003 - 02.2005
- Generated listings of internet auction vehicle images and information online for cyber auctions and lane sales.
- Processed sales orders and initiated system forwarding to collection and DMV for sales and arbitration.
- Delegated vehicle intake, detail, and inspection processes and writing to multiple sales coordinators daily.
MRO Buyer
Flextronics International Technology LLC
02.1997 - 05.1999
- Responsible for creating and managing purchase orders for facilities and office supplies.
- Ensured timely order expediting.
- Managed vendors and conducted negotiations.
- Provided support as a component buyer for Motorolla and Copper Mountain RF Tech builds.
- Designed and implemented a departmental order tracking system for office supplies.
Education
Bachelor's degree - Communication, General
California State University-Sacramento
05.2021
Associates Degree for Transfer - Communication, Communication Studies
American River College
Associates - Humanities, Human Development and Family Studies, General
Ohlone College
05.2018
Skills
- Tours/Leasing
- Countersigning Leases
- Proficient in Yardi, Onsite, Microsoft Office
- Crisis management, conflict resolution
- Rent collection
- Payscan processing
- Reports
- Resident relations
- Occupant retention
- Organizational skills
- Fair Housing Knowledge/Training
- Cultural sensitivity/Professionalism
Accomplishments
- Achieved over 60% reduction in coverage community's DQ through effective communication with residents and thorough documentation of agreements and outcomes.
- Achieved 100% Resident liability coverage compliance by completing a full residentfile audit with accuracy and efficiency within 3 months.
Timeline
Asst. Community Director
FPI Management
06.2024 - Current
Leasing Consultant
BGSF
05.2024 - 06.2024
Administrative Assistant
tkMomentum
03.2023 - 09.2023
Disability Navigator/Guardian
IHSS and Private Care
11.2005 - 03.2023
Outside Sales Representative
Rusel Stover Chocolates
02.2005 - 11.2005
Internet Administrator
Manheim San Francisco Bay
05.2003 - 02.2005
MRO Buyer
Flextronics International Technology LLC
02.1997 - 05.1999
Associates Degree for Transfer - Communication, Communication Studies
American River College
Associates - Humanities, Human Development and Family Studies, General
Ohlone College
Bachelor's degree - Communication, General
California State University-Sacramento
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