Heidi Zibull
Sacramento,CA
Summary
Proficient health insurance and vendor management professional with expertise in leading cross-functional initiatives and enhancing operational processes. Experienced in managing vendor relationships and supporting member engagement programs. Strong capabilities in stakeholder coordination, issue resolution, communications planning, and project implementation.
Overview
15
15
years of professional experience
Work History
Value Add Vendor Manager
Centene Corporation
St. Louis, MO
01.2025 - Current
- Manage value-add vendor relationships supporting Ambetter Health member engagement, satisfaction, retention goals.
- Acted as primary contact for vendor issue resolution and addressed billing, payment, eligibility, technical concerns, and intake follow-up to facilitate seamless operations.
- Oversaw contract deliverables, vendor onboarding, invoicing coordination, procurement processes, and Coupa workflows to enhance vendor management efficiency.
- Support communications and marketing planning across flyers, email, SMS, web, app content, press release branding, social media, and member-facing resources.
- Develop vendor FAQs, service center resources, health plan flyers, web content, and My Health Connect materials to improve internal readiness and member support.
- Partner with Community Relations on vendor site visits, sponsorships, health fairs, tabling events, supply swag, flyers, and logistics.
- Monitored KPIs, reviewed monthly and quarterly reports, and communicated program insights and opportunities to leadership to inform strategic decisions.
Health Insurance Analyst
Covered California
Sacramento, CA
01.2023 - 01.2025
- Led quarterly submissions for health and dental plan rates for Qualified Health and Dental Plans, applying rate analysis, conducting template audits, leveraging regulatory knowledge, and providing SERFF-related support.
- Audited benefits and rates for accuracy, duplicated plans, and compliance with Affordable Care Act requirements.
- Researched and analyzed issues related to agents, sales, commissions, employer group eligibility, carrier operations, small group coverage, access to care, and vendor payment; developed effective solutions.
- Communicated with agents to identify priorities, resolve process gaps, and implement program improvements.
- Managed relations with agents and general agents while serving as the program lead and the subject matter expert for related processes.
- Represented the department as liaison with vendors, health plan carriers, state and local government, and other stakeholders.
Project Implementation & Innovation Analyst
Covered California
Sacramento, CA
01.2020 - 01.2023
- Coordinated project implementation through innovation, analysis, and cross-divisional collaboration, aligning efforts with organizational goals.
- Executed complex analytical assignments by identifying root causes, evaluating consumer experience issues, gathering stakeholder feedback, and developing project plans for enhancements.
- Conducted research and presented findings on State-Based Exchange, Web-Based Exchange, and choice architecture topics.
- Prepared resource materials, status reports, PowerPoint presentations, and visual displays of information for staff, managers, and leadership.
Administrative Assistant
California Hospital Association
Sacramento, CA
01.2017 - 01.2020
- Managed purchasing, invoice processing, expense reports, event coordination, and marketing materials, while providing help desk backup support.
- Supported Chief Information Officer and Information Services Department with administrative tasks to streamline operations.
- Troubleshot and managed mobile device accounts, upgrades, phones, tablets, and hotspots.
- Coordinated corporate inventory assets across multiple affiliated organizations to ensure accurate tracking and utilization.
Executive Administrative Assistant
Western Health Advantage
Sacramento, CA
01.2014 - 01.2017
- Supported Chief Marketing & Brand Officer and Marketing Department by managing schedules, coordinating meetings, and facilitating communication.
- Coordinated department projects through Salesforce, analyzed campaign performance, managed logistics for events, and developed social media and blog content.
- Updated company website pages using CMS tools to align with branding objectives and enhance online presence.
Sales Support Specialist
Western Health Advantage
Sacramento, CA
01.2013 - 01.2014
- Coordinated commercial group renewals, supply requests, renewal packets, insurance notifications, collateral inventory, and sales-to-marketing documentation to ensure seamless operations.
Account Operations Specialist
Daegis Corporation
Roseville, CA
01.2012 - 01.2013
- Coordinated sales order entry, maintenance renewal quotes, and customer requests, maintained accurate product license renewals and organized customer records within online filing systems.
Education
Bachelor's Degree - English
California State University, Sacramento
01-2012
Skills
- Vendor Management
- Contract Deliverables
- Stakeholder Engagement
- Program Operations
- Project Implementation
- Process Improvement
- Healthcare Compliance
- Reporting & KPI Monitoring
- Salesforce
- MURA CMS
- SharePoint
- Microsoft 365
- Excel
- PowerPoint
- Agile Project Management
- Member Communications
Affiliations
Sigma Tau Delta, English Honor Society Secretary | 2011-2012
Timeline
Value Add Vendor Manager
Centene Corporation
01.2025 - Current
Health Insurance Analyst
Covered California
01.2023 - 01.2025
Project Implementation & Innovation Analyst
Covered California
01.2020 - 01.2023
Administrative Assistant
California Hospital Association
01.2017 - 01.2020
Executive Administrative Assistant
Western Health Advantage
01.2014 - 01.2017
Sales Support Specialist
Western Health Advantage
01.2013 - 01.2014
Account Operations Specialist
Daegis Corporation
01.2012 - 01.2013
Bachelor's Degree - English
California State University, Sacramento