Heidianne Lima
Chino Valley,AZ
Summary
Hardworking, dedicated and meticulous medical office manager with several years of experience excelling at prioritizing, excellent customer service, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Experienced in stepping into roles and quickly making positive changes to drive company success.
Overview
17
17
years of professional experience
Work History
Office Manager/Chiropractic Assistant
Chino Valley Family Chiropractic
Chino Valley, AZ
06.2017 - Current
- Supervised multiple EHR transitions and implementation.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Educated patients about chiropractic care to help achieve health goals.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
Wait Staff Member
Malverne Diner
Malverne, NY
12.2009 - 04.2017
- Ensured that all orders were taken correctly and in a timely manner.
- Answered questions about menu selections and made recommendations when requested.
- Provided support to fellow wait staff by assisting with tasks including beverage refills and food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
LPN Nursing Supervisor
Maple Pointe Assisted Living
Rockville Centre, NY
06.2007 - 12.2009
- Performed assessments of patients' physical condition and reviewed medical histories to develop appropriate treatment plans.
- Assisted in recruitment efforts by interviewing potential candidates for open positions.
- Managed scheduling of nursing staff to ensure adequate staffing levels at all times.
- Skilled in effectively managing emergencies and high-pressure situations.
- Maintained accurate records of patient visits, treatments, medications, test results.
- Supervised the administration of medications according to established guidelines.
- Participated in quality assurance activities such as audits or reviews of patient charts or reports from other departments within the facility.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Education
Licensed Practical Nurse -
BOCES
Westbury, NY08-1988
Some College (No Degree) - Nursing
Yavapai College
Prescott, AZSkills
- Office Administration
- Quality Improvement
- Workflow Optimization
- Strong leadership
- Healthcare regulations
- Customer Service
- Organizational Skills
- Relationship Building
- Staff Hiring, Training, and Supervision
- Scheduling Coordination
- Geriatric Care
- Medical Claims Submission and Reconciliation
- Process Development
- Records and Database Management
- Administrative Support
- Account Reconciliation
- Policy Implementation and Enforcement
Timeline
Office Manager/Chiropractic Assistant
Chino Valley Family Chiropractic
06.2017 - Current
Wait Staff Member
Malverne Diner
12.2009 - 04.2017
LPN Nursing Supervisor
Maple Pointe Assisted Living
06.2007 - 12.2009
Licensed Practical Nurse -
BOCES
Some College (No Degree) - Nursing
Yavapai College
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