Shelley Esterline
Bernville,PA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Compliance with HIPPA.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Office Manager/Chiropractic Assistant
Align Your Life LLC
Bernville, PA
04.2017 - Current
- Managed scheduling for physicians, optimizing appointment availability and reducing patient wait times.
- Implemented electronic health record (EHR) system to enhance data accuracy and streamline patient information access.
- Coordinated billing processes, ensuring timely collections and compliance with insurance regulations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Catering Server
Mayos Catering and Events
Reading, PA
09.2013 - Current
- Set up and broke down event spaces
- Provided friendly, courteous service to create memorable moments for guests.
- Maintaining high quality and presentation standards.
- Trained new serving staff on best practices in service techniques and guest interaction strategies.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Responded to guest inquiries and requests promptly and courteously.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Assistant Teacher
Bright Horizons Early Learning Center
Reading, PA
11.2004 - 04.2017
- Facilitated daily educational activities that enhanced children's cognitive and social skills.
- Collaborated with lead teachers to implement individualized lesson plans tailored to student needs.
- Monitored classroom environment, ensuring safety and adherence to child care regulations.
- Organized and maintained learning materials, promoting a structured and engaging classroom experience.
- Assisted in training new staff on classroom management techniques and educational best practices.
- Supported developmental assessments, tracking progress of individual children throughout the year.
- Coordinated communication with parents regarding children's development and classroom activities.
- Developed creative solutions to enhance play-based learning opportunities within the daycare setting.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Incorporated music and play into developmentally appropriate activities.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Increased student engagement during storytime by using animated voices, gestures, and props to bring stories to life.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Kept children between ages of 6 weeks and 12 years old safe and secure with vigilant oversight.
- Restocked supplies and personal hygiene products for use by students.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
- Monitored classroom to verify safe and secure environment.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Utilized creative teaching strategies to engage students in classroom.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Scheduling
- Credit and collections
- Time management
- Attention to detail
- Multitasking and organization
- Multitasking Abilities
- Reliability
- Phone and email etiquette
Additional Information
Former church consistory member
Former church consistory president
Church fundraiser committee
Timeline
Office Manager/Chiropractic Assistant
Align Your Life LLC
04.2017 - Current
Catering Server
Mayos Catering and Events
09.2013 - Current
Assistant Teacher
Bright Horizons Early Learning Center
11.2004 - 04.2017
High School Diploma -
Conrad Weiser High School