Heidi J. Bartsch
Houston,MN
Summary
Knowledgeable and dedicated customer service professional and care giver with extensive experience in multiple industries Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am punctual, organized, hard working and detailed oriented. I am always eager in expanding my knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Resident Care Coordinator
Springbrook Village Of La Crescent
La Crescent, MN
02.2019 - 11.2023
- Created service schedules for residents meal times, bathing, medication distribution, and activities of daily living.
- Educated families and patients on current facility procedures, medications, and doctor's orders.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term care relationships between the facility and staff.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Administered medications to patients and remained vigilant for negative side effects.
- Documented residents' mental status, sleep, and eating patterns in electronic medical charting as well as maintained paper charts.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Increased medication and medical terminology knowledge through research and continuing education.
- Established and maintained effective communication with staff, physicians, families, and management to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Customer Service Representative /Skilled Laborer
L.B. White
Onalaska, WI
08.2017 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Worked on manufacturing products on assembly lines to further knowledge of products sold
- Collaborated with shipping and receiving department
Customer Service Representative /Shift Leader
APAC Customer Service Inc. / EGS Inc. / Alorica
La Crosse, WI
10.2012 - 05.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Processed customer payments using checks and credit cards
- Utilized multi-line phone systems and multi-screen computer programs simultaneously
CNA /Direct Care Professional, Maintenance
Caledonia Care And Rehab
Caledonia, MN
12.2004 - 09.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed charting using electronic charting
- Assisted maintenance department with repairs and painting to maintain facility
- Assisted with office work such as filing and answering phones
Education
High School Diploma -
Houston High School
Houston, MS05.2018
Skills
- HIPAA Understanding
- Billing / Charges Processing
- Resident Documentation
- Mobility Assistance
- Privacy and Confidentiality
- ADL Support
- Patient Care
- Infection Control
- Medication Administration
- Computer and Email Use Fluency
- Fax, Copier, and Multi-Line Phone System Fluency
- Previously Certified in CPR
Timeline
Resident Care Coordinator
Springbrook Village Of La Crescent
02.2019 - 11.2023
Customer Service Representative /Skilled Laborer
L.B. White
08.2017 - 02.2019
Customer Service Representative /Shift Leader
APAC Customer Service Inc. / EGS Inc. / Alorica
10.2012 - 05.2017
CNA /Direct Care Professional, Maintenance
Caledonia Care And Rehab
12.2004 - 09.2012
High School Diploma -
Houston High School